Genesys developer and Support Admin

1 month ago

hyderabad, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for
Role: Genesys developer and Support Admin
Experience Range: 6 – 10 Years
Location: Bangalore/Hyderabad/ Chennai

Must-Have:

ECCS Call routing developer with Genesys 8.5 and SIP experience
Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
Genesys strategy using composer and interactive routing designer.
Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server Statistic Metrics, Time Profile/Range, Filter, Notification, Sensitivity, and Capacity Rules. Understand Router statistics and how they are computed by URS
Must have hands-on experience on designing and implementing IVR and speech solutions.
Demonstrated ability to upgrade Genesys Components, TServer, ConfigServer, in a Test and Production Environment
Ability to configures, tests and debugs the routing configuration, or enhancements to existing software within the Genesys and IVR Framework
Knowledge on LDAP, Active Directory, Password vault, security protocols such as SSL certs, SSH keys and encryption
Should have an ability to run queries on Database for troubleshooting and reporting

Good-to-Have:

Knowledge with troubleshooting

Responsibility of / Expectations from the Role :

Managing and Supporting of complex applications
Ability to work in Agile environment

Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject " Genesys developer and Support Admin" for further Discussion

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