Genesys developer and Support Admin

1 month ago

Hyderabad, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.


What we are looking for

Role: Genesys developer and Support Admin

Experience Range: 6 – 10 Years

Location: Bangalore/Hyderabad/ Chennai



Must-Have:


  • ECCS Call routing developer with Genesys 8.5 and SIP experience
  • Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
  • Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
  • Genesys strategy using composer and interactive routing designer.
  • Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
  • Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
  • In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
  • Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server Statistic Metrics, Time Profile/Range, Filter, Notification, Sensitivity, and Capacity Rules. Understand Router statistics and how they are computed by URS
  • Must have hands-on experience on designing and implementing IVR and speech solutions.
  • Demonstrated ability to upgrade Genesys Components, TServer, ConfigServer, in a Test and Production Environment
  • Ability to configures, tests and debugs the routing configuration, or enhancements to existing software within the Genesys and IVR Framework
  • Knowledge on LDAP, Active Directory, Password vault, security protocols such as SSL certs, SSH keys and encryption
  • Should have an ability to run queries on Database for troubleshooting and reporting


Good-to-Have:


  • Knowledge with troubleshooting


Responsibility of / Expectations from the Role :



  • Managing and Supporting of complex applications
  • Ability to work in Agile environment


Interested candidates pls share your cv to mailid: with subject "Genesys developer and Support Admin" for further Discussion

  • Genesys developer and support admin

    1 month ago

    Hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Genesys developer and Support Admin Experience Range: 6 – 10 Years Location: Bangalore/Hyderabad/ Chennai Must-Have: ECCS...

  • Genesys developer and Support Admin

    1 month ago

    Hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys developer and Support AdminExperience Range: 6 – 10 YearsLocation: Bangalore/Hyderabad/ ChennaiMust-Have:- ECCS Call routing developer...

  • Genesys developer and Support Admin

    1 month ago

    hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Genesys developer and Support Admin Experience Range: 6 – 10 Years Location: Bangalore/Hyderabad/ Chennai Must-Have: ECCS Call routing...

  • Genesys developer and Support Admin

    1 month ago

    hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys developer and Support AdminExperience Range: 6 – 10 YearsLocation: Bangalore/Hyderabad/ ChennaiMust-Have:ECCS Call routing developer with...

  • Genesys developer and support admin

    1 month ago

    Hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys developer and Support AdminExperience Range: 6 – 10 YearsLocation: Bangalore/Hyderabad/ ChennaiMust-Have:ECCS Call routing developer with...

  • Genesys developer and Support Admin

    1 month ago

    Hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys developer and Support AdminExperience Range: 6 – 10 YearsLocation: Bangalore/Hyderabad/ ChennaiMust-Have:ECCS Call routing developer with...

  • Genesys developer and Support Admin

    1 month ago

    hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys developer and Support AdminExperience Range: 6 – 10 YearsLocation: Bangalore/Hyderabad/ ChennaiMust-Have:ECCS Call routing developer with...

  • Genesys developer and Support Admin

    1 month ago

    Hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys developer and Support AdminExperience Range: 6 – 10 YearsLocation: Bangalore/Hyderabad/ ChennaiMust-Have:ECCS Call routing developer with...

  • Genesys developer and Support Admin

    4 weeks ago

    hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Genesys developer and Support Admin Experience Range: 6 – 10 Years Location: Bangalore/Hyderabad/ Chennai Must-Have: ECCS Call routing...

  • Genesys developer and Support Admin

    1 month ago

    Hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Genesys developer and Support AdminExperience Range: 6 – 10 YearsLocation: Bangalore/Hyderabad/ ChennaiMust-Have:ECCS Call routing developer with...

  • Genesys Developer and Technical Support Administrator

    1 month ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Job Role: Genesys Developer and Support AdminAbout the Role:We are seeking a highly skilled Genesys developer and technical support administrator to join our team. The ideal candidate will have hands-on experience with Genesys 8.5, including ECCS call routing development, SIP integration, and large-scale Genesys framework deployment.Key Responsibilities:*...

  • Tata Consultancy Services | Genesys developer and Support Admin | hyderabad

    1 month ago

    hyderabad, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Genesys developer and Support Admin Experience Range: 6 – 10 Years Location: Bangalore/Hyderabad/ Chennai Must-Have: ECCS Call routing...

  • Genesys IVA

    6 months ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Genesys IVA Location: Pune/Hyderabad Experience Range: 5-8 years Educational Qualification : 15 Years of Full Time Education **Job...

  • Genesys Developer and Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Tata Consultancy Services (TCS) is a global leader in the technology arena, continuously feeding the fire of young techies like you. We are always looking for talented individuals to join our team.The ideal candidate will have 6-10 years of experience in Genesys development and support administration. Key responsibilities include managing and supporting...

  • Genesys Developer

    4 weeks ago

    hyderabad, India Technogen India Pvt. Ltd. Full time

    Role: Contact Centre IVR Exp: 5-12 yrs Location-Hyderabad Primary Skills : Contact Centre, Genesys Cloud development Please share your resume to jyothsna.g@technogenindia.com, Job Description : Job Responsibilities Enable team to implement quality solutions through operational and engineering excellence. Effectively splits time between coaching &...

  • Genesys Developer

    4 weeks ago

    hyderabad, India Technogen India Pvt. Ltd. Full time

    Role: Contact Centre IVRExp: 5-12 yrsLocation-HyderabadPrimary Skills : Contact Centre, Genesys Cloud developmentPlease share your resume to ,Job Description :Job ResponsibilitiesEnable team to implement quality solutions through operational and engineering excellence.Effectively splits time between coaching & mentoring of developers, design/solution...

  • Genesys Developer

    4 weeks ago

    hyderabad, India Technogen India Pvt. Ltd. Full time

    Role: Contact Centre IVR Exp: 5-12 yrsLocation-HyderabadPrimary Skills : Contact Centre, Genesys Cloud developmentPlease share your resume to ,Job Description :Job ResponsibilitiesEnable team to implement quality solutions through operational and engineering excellence.Effectively splits time between coaching & mentoring of developers, design/solution...

  • Genesys Developer

    4 weeks ago

    Hyderabad, India Technogen India Pvt. Ltd. Full time

    Role: Contact Centre IVR Exp: 5-12 yrsLocation-HyderabadPrimary Skills : Contact Centre, Genesys Cloud developmentPlease share your resume to ,Job Description :Job ResponsibilitiesEnable team to implement quality solutions through operational and engineering excellence.Effectively splits time between coaching & mentoring of developers, design/solution...

  • Genesys developer

    4 weeks ago

    Hyderabad, India Technogen India Pvt. Ltd. Full time

    Role: Contact Centre IVRExp: 5-12 yrsLocation-HyderabadPrimary Skills : Contact Centre, Genesys Cloud developmentPlease share your resume to ,Job Description :Job ResponsibilitiesEnable team to implement quality solutions through operational and engineering excellence.Effectively splits time between coaching & mentoring of developers, design/solution...

  • Genesys Cloud Developer

    2 months ago

    Hyderabad, India TTEC Digital Full time

    Essential Functions:Design, develop, and implement Contact Center IVR applications and migrate existing on-premise contact center applications or Pure Connect system to the Genesys Cloud platformGenesys Pure Cloud call flow creation in architect, configuring queues, schedules, schedule groups, profiles and phone numbers, reportingConfiguring new flows in...