Genesys IVA

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Role: Genesys IVA

Location: Pune/Hyderabad

Experience Range: 5-8 years

Educational Qualification : 15 Years of Full Time Education

**Job Description**:
**Skillset**: Should have experience in Genesys Cloud Architect, Genesys Cloud Admin, Call Flow Development using Genesys Cloud Architect,

Roles and responsibilities:

- Working across different Geneses suite of products (Pure Engage, Pure Cloud, Cloud CX)
- Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support.
- Will be required to design and construct call flows.
- Design and de liver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
- Genesys API-s and integration with 3rd party solutions and CRMs like Salesforce etc.
- work with adjunct solutions like WFM, Dialers, Recording etc.
- Interface with required teams, OEMs, vendors to achieve desirable goals.
- Would be required to work with other contact center platforms (Avaya, CISCO etc.)

Qualifications :BACH. OF GEN. LAW, BACHELOR OF ENGINEERING, BACHELOR OF TECHNOLOGY