Inside Sales Representative

Inside Sales Representative (Sales + Customer Success) Location: On-site (Strictly work from office) Employment Type: Full-time Company: Literatitech Solutions Pvt. Ltd.Note: Its a work from Office Opportunity. (Strictly)About Us:Literatitech Solutions Pvt. Ltd. builds enterprise-grade AI platforms that help organizations automate workflows, enhance customer engagement, and leverage their internal knowledge intelligently. Our flagship product, BotIntelli, enables businesses to deploy AI-powered chatbots and knowledge systems that significantly reduce support loads and improve customer experiences.We are expanding our sales team and looking for an Inside Sales Representative who will play a key role in driving customer acquisition and revenue growth.Role Overview:As an Inside Sales Representative, you will be responsible for identifying prospects, generating opportunities, and converting qualified leads into customers. You will conduct product demos, manage the sales pipeline, and collaborate closely with marketing, product, and customer success teams to deliver a seamless customer experience.This role is ideal for someone who enjoys selling innovative SaaS/AI solutions, thrives in a fast-paced environment, and takes ownership of revenue outcomes.Key Responsibilities:Lead Generation & ProspectingIdentify and qualify new business opportunities through outbound outreachExecute cold calls, targeted emails, and LinkedIn-based prospectingResearch and profile target industries such as SaaS, e-commerce, customer support, and knowledge-intensive sectorsRespond to and qualify inbound leads from marketingMaintain accurate CRM records and follow defined sales workflowsMeet monthly and quarterly lead generation targetsSales Pipeline ManagementManage prospects through the full sales funnel from initial call to closeDeliver compelling product demonstrations focused on BotIntelli's valueEffectively communicate key features such as chatbot training, knowledge base management, analytics, and integrationsHandle objections, prepare proposals, and present pricingNegotiate and close contracts while meeting revenue targetsCustomer RelationshipsBuild strong relationships with prospects and customersUnderstand customer pain points and align solutions accordinglyCollaborate with Customer Success for smooth onboarding transitionsCollect customer feedback to inform product improvementsIdentify upsell or cross-sell opportunities within accountsMarket IntelligenceStay updated on industry trends related to AI, automation, and chatbotsShare market feedback with marketing and product teamsContribute to sales playbooks and messaging refinementParticipate in events, webinars, and networking initiativesRequired Qualifications:Education & ExperienceBachelor's degree in Business, Marketing, Communications, or equivalent2–4 years of inside sales or business development experience1+ year of experience selling B2B SaaS solutionsProven track record of meeting or exceeding quotasSales Skills Candidates should have strong expertise in outbound prospecting, including cold calling, email outreach, and LinkedIn Sales Navigator. They should be experienced in managing full sales cycles, handling product demos, and closing deals. Familiarity with CRMs such as HubSpot or Salesforce is required, along with comfort using sales engagement tools like Outreach, Salesloft, or Apollo. Excellent communication, presentation, and objection-handling skills are essential to succeed in this role.Soft SkillsHighly self-motivated with a hunter mindsetResilient and comfortable handling objectionsStrong active listening and discovery skillsAbility to simplify technical concepts for non-technical buyersCompetitive spirit paired with a team-first mindsetExcellent organization and time managementNice-to-Have QualificationsExperience selling AI/ML or chatbot productsUnderstanding of conversational AI, NLP, or related technologiesExperience selling to customer support or IT teamsFamiliarity with RAG, LLMs, or AI use casesUnderstanding of SaaS metrics (MRR, ARR, churn, LTV)Exposure to customer success processesMultilingual capabilities for global marketsWhat You'll Sell:You will represent the BotIntelli platform, which includes AI-powered chatbots, knowledge management features, data-grounded RAG responses, multi-source integrations, analytics dashboards, workflow automation capabilities, and multi-bot environments. These capabilities solve real customer pain points such as high support volume, slow response times, fragmented knowledge, and the need for scalable, 24/7 support systems.Why Join Us:Opportunity to sell an innovative AI-first SaaS productWork closely with founders, product engineers, and AI teamsUncapped earning potential with performance-based compensationFast-growing startup environment with rapid career growthCompetitive salary and flexible working optionsExposure to cutting-edge AI automation technologiesInterview ProcessIntroductory discussionSales skills interview (role-play & scenarios)Product demo presentationTeam/culture fit conversationFinal leadership discussionOffer