upGrad Rekrut | Shift Manager | chennai

1 month ago


chennai, India upGrad Rekrut Full time

Role Shift Manager:

Exp - 0.6months to 6yrs in QSR

1.Leads Operational Excellence and the Guest Experience:

2. Role models expected behavior and coaches team on hospitality standards

3. Executes processes that ensure the restaurant meets safety and sanitation standards

4. Executes processes that ensure inside and outside cleanliness standards are met

5. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

6. Responds to all Guest feedback with action plans to address opportunities

7. Ensures all shifts are appropriately staffed to achieve service with speed goals

9. Empowers the team to satisfy Guest needs and resolve concerns

10. Removes barriers to delivering Hospitality behaviors

11. Communicates Guest feedback to the team



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