Airtel Business | Managed Services Specialist
11 hours ago
Job Title: Managed Service Professional
Level: DGM/GM
Location: Gurgaon, Mumbai, Chennai, Bangalore
Job Role:
The Managed Service Professional will be responsible for ensuring the seamless design, delivery, and continuous improvement of managed services for clients across various industries. The role involves managing service transitions, building strong relationships with client CXOs, and overseeing the execution of projects from initiation to successful delivery. You will drive strategic initiatives, negotiate contracts (SOW, SLA, and pricing), and collaborate with vendors, partners, and internal teams to ensure high-quality service delivery. Additionally, you will identify process improvements, optimize operational efficiency, and ensure client satisfaction. This is an ideal opportunity for individuals who thrive in a client-facing, solution-driven environment with experience in managing complex services.
Key Responsibilities:
- Opportunity Analysis & Solutioning: Contribute to due diligence, opportunity analysis, and support new bids, RFP/RFI responses, and client presentations.
- Partner Interaction: Engage with vendors and partners during pre-sale and post-sale activities to ensure seamless collaboration.
- Transition Management: Design and implement service transition strategies for efficient service delivery.
- Client Relationship Management: Build and maintain relationships with client CXOs, acting as a trusted advisor and primary point of contact.
- Strategic Initiative Driving: Use industry insights and technology expertise to influence the company’s strategic direction and service offerings.
- SOW/SLA/Pricing Negotiation: Lead negotiations for SOW, SLA, and pricing with stakeholders and partners, ensuring alignment with client expectations.
- Business Case & Project Management: Develop business cases, project plans, and transition plans based on the complexity of the solution, managing resource requirements.
- Project Execution & Governance: Oversee project execution, collaborating with internal teams and clients, and leading governance meetings to ensure alignment on progress.
- Process Improvement: Continuously identify and implement opportunities for process improvements across service operations to optimize efficiency and client satisfaction.
Qualifications:
- Education: Bachelor’s degree in computer science, Information Technology, or a related field.
- Certifications:
- ITIL Foundation (or equivalent)
- PMP (or equivalent) is a plus
- Technology certifications such as CCIE, CCNP, CCDP are advantageous
- Certifications in Cybersecurity, Cloud Computing, or related areas are desirable
- Experience:
- 8+ years of experience in managing complex managed services engagements
Desired Skills:
- Technical Expertise: Familiarity with SaaS products, SDWAN, Firewalls (Checkpoint, Fortinet, Palo Alto), Load Balancers, MFA, IDS/IPS, Network Managed Services, Network Security, and related management tools (Ticketing tools, etc.).
- Support Models Understanding: Knowledge of various support models (Hybrid, Shared, Onsite, Dedicated).
- Project Management: Proven ability to manage multiple complex implementations using Agile, Waterfall, or PMBOK methodologies.
- Financial Acumen: Experience in managing financials, driving revenue growth, and managing service margins.
- Change Management Knowledge: Familiarity with change management frameworks to ensure smooth service transitions and improvements.
-
Airtel Business | Managed Services Specialist
38 minutes ago
gurugram, India Airtel Business Full timeJob Title: Managed Service Professional Level: DGM/GM Location: Gurgaon, Mumbai, Chennai, Bangalore Job Role: The Managed Service Professional will be responsible for ensuring the seamless design, delivery, and continuous improvement of managed services for clients across various industries. The role involves managing service transitions, building...
-
airtel | Business Development Key Account Manager
11 hours ago
gurugram, India airtel Full timePurpose of the Job 1) The candidate will be responsible to maximize new customer additions and increase Airtel’s global reach. 2) He/ she will have to maximize revenues from existing accounts by selling IDD voice termination, Message hub and ITFS solutions. Deliverables (Maximum 5-6 key responsibilities) 1) Onboard New Accounts and undertake Business...
-
airtel | Business Development Key Account Manager
37 minutes ago
gurugram, India airtel Full timePurpose of the Job 1) The candidate will be responsible to maximize new customer additions and increase Airtel’s global reach. 2) He/ she will have to maximize revenues from existing accounts by selling IDD voice termination, Message hub and ITFS solutions. Deliverables (Maximum 5-6 key responsibilities) 1) Onboard New Accounts and undertake Business...
-
Airtel Digital | Growth Specialist
11 hours ago
gurugram, India Airtel Digital Full timeAs a Growth Specialist at Airtel Finance, you will focus on driving growth initiatives across all financial products, contributing to awareness creation, user engagement, consideration, conversion, and advocacy. While you won’t own P&L or business metrics directly, your success will be measured by how effectively you generate awareness, improve user...
-
Airtel Digital | Growth Specialist
39 minutes ago
gurugram, India Airtel Digital Full timeAs a Growth Specialist at Airtel Finance, you will focus on driving growth initiatives across all financial products, contributing to awareness creation, user engagement, consideration, conversion, and advocacy. While you won’t own P&L or business metrics directly, your success will be measured by how effectively you generate awareness, improve user...
-
gurugram, India Airtel International LLP-Airtel Africa Full timeJob title: Site Reliability Engineer - Airtel Money Work Location: Gurgaon Division/Department: Engineering Why Airtel Africa? At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of life for...
-
gurugram, India Airtel International LLP-Airtel Africa Full timeJob title: Site Reliability Engineer - Airtel MoneyWork Location: GurgaonDivision/Department: EngineeringWhy Airtel Africa?At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of life for millions of...
-
airtel | RAN Network Services Procurement | gurugram
2 months ago
gurugram, India airtel Full timeJob Description-RAN Networks Services Procurement As a Lead – RAN Network Services Sourcing, you will be responsible for leading RAN Network Services AMC & MS sourcing Job Responsibility: - Procurement of equipment maintenance and operations support requirements for Radio, field equipment installation and commissioning services. Procurement of...
-
gurugram, India Airtel Business Full timeWe are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled...
-
gurugram, India Airtel International LLP-Airtel Africa Full timeWhy Airtel Africa? At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of life for millions of users spanned across 14+ countries.What will you do? Exposed to entire development lifecycle as you...
-
Airtel International LLP-Airtel Africa | Engineering Manager
39 minutes ago
gurugram, India Airtel International LLP-Airtel Africa Full timeWhy Airtel Africa? At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of life for millions of users spanned across 14+ countries. What will you do? Exposed to entire development lifecycle...
-
gurugram, India Airtel International LLP-Airtel Africa Full timeJob title: Engineering Manager Work Location: Gurgaon Division/Department: Engineering Reports to: Engineering Director Why Airtel Africa? At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the...
-
gurugram, India Airtel International LLP-Airtel Africa Full timeJob title: Engineering Manager Work Location: Gurgaon Division/Department: Engineering Reports to: Engineering Director Why Airtel Africa? At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by connecting people with ideas. We are building next generation systems to improve the quality of...
-
airtel | Direct Tax Manager | gurugram
2 months ago
gurugram, India airtel Full timeKey Deliverables Assisting the team with the compliances such as tax audit compilation, income tax computation, income tax return of Airtel and its subsidiaries. The stands taken for various special items in the computation of income/ return should be based on thorough research, latest notification and case laws. Efficiently work on various taxation law...
-
airtel | Direct Tax Manager | gurugram
2 months ago
gurugram, India airtel Full timeKey Deliverables Assisting the team with the compliances such as tax audit compilation, income tax computation, income tax return of Airtel and its subsidiaries. The stands taken for various special items in the computation of income/ return should be based on thorough research, latest notification and case laws. Efficiently work on various taxation law...
-
airtel | Direct Tax Manager | gurugram
2 months ago
gurugram, India airtel Full timeKey DeliverablesAssisting the team with the compliances such as tax audit compilation, income tax computation, income tax return of Airtel and its subsidiaries. The stands taken for various special items in the computation of income/ return should be based on thorough research, latest notification and case laws.Efficiently work on various taxation law...
-
Airtel Digital | Engineering Manager | gurugram
2 months ago
gurugram, India Airtel Digital Full timeAs a lead, your primary role will be to build products and services for Airtel’s growth. You will be spending better part of the time in development and writing technical documents. You will solve business problems at scale, work on existing and new repositories, review code, write design documents and help in resolving customer issues. As senior lead, you...
-
airtel | GTM
1 month ago
gurugram, India airtel Full timeDrive robust partnerships and create & execute joint business/marketing plans with OEMs and ecosystem partners to roll-out new technologies Drive partners to enable new technologies compatibility (as per Airtel specifications) on their current and upcoming devices Drive speed to market to stay ahead of competition Drive adoption & traffic on the new...
-
airtel | GTM
1 month ago
gurugram, India airtel Full timeDrive robust partnerships and create & execute joint business/marketing plans with OEMs and ecosystem partners to roll-out new technologiesDrive partners to enable new technologies compatibility (as per Airtel specifications) on their current and upcoming devicesDrive speed to market to stay ahead of competitionDrive adoption & traffic on the new technology...
-
gurugram, India airtel Full timeThe Airtel App Growth Head is responsible for driving user acquisition and growth across all lines of business through the App. This role demands a strategic thinker with a proven track record in crafting and executing innovative growth strategies in a highly competitive digital landscape. The ideal candidate will have a deep understanding of the digital...