Analyst, HR Shared Services

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Analyst, HR Shared ServicesHR Shared Services/Service DeliveryWhat this job involves:Resolve Tier 1 (simple) queries and transactions related to core HR processesMaintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactionsDemonstrate good proficiency in HR processes and standard operating proceduresCommunicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issueAdhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standardsIdentify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-serviceManaging & Coordinating queries on Case management toolManaging employee benefits/leaves transactionsAbility to identify and escalate complex queries to appropriate ownerManaging Employee On boarding formalitiesMaintaining Exit formalitiesSound like you? Strong teamwork interaction and orientationHighly motivated, organized and methodicalAbility to work in a fast-paced environment with constant deadlinesExcellent Customer service skills using efficient processesProactive in achieving results and seeking improvementsAttention to detail and an ability to work towards tight deadlinesResult oriented with the ability to manage competing priorities and multiple stakeholdersAbility to adapt and drive change to derive efficiencies/productivityTo apply you need to be:Demonstrating good understanding of core HR management practices, processes, procedures and policiesStrong in written and verbal communication skillsHave previous experience in a Workday HR environment (Preferred)Knowledge of Case Management tool an added advantageKnowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)Bachelor's/Master's degree in Human Resources or other related field1-3 years of experience in HR or client services role preferredWhat we can do for you:At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply todayLocation: On-site –Gurugram, HRScheduled Weekly Hours: 40Job Tags:JBSIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.