Customer Service Executive

3 days ago

pune district, India PALMONAS Full time

Job Title: Customer Service Executive (Voice Process) Location: Koregaon Park, Pune Company: Palmonas Department: Customer Support / Operations Employment Type: Full-time, On-site About Palmonas: Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship. Job Overview: We are looking for a Customer Service Executive (Voice Process) to manage customer interactions and resolve queries through inbound and outbound calls. The role involves handling post-purchase support, addressing complaints, and ensuring a smooth and satisfying experience for every customer. Key Responsibilities: Handle inbound and outbound customer calls professionally and efficiently. Resolve customer issues related to orders, deliveries, payments, and returns. Coordinate with internal teams (logistics, warehouse, and operations) to ensure timely resolutions. Maintain records of customer interactions, comments, and complaints. Ensure customer satisfaction through prompt and accurate responses. Follow up to ensure all customer queries are closed within defined timelines. Maintain high levels of product knowledge to provide accurate information. Meet daily/weekly targets for call handling, resolution rate, and customer satisfaction. Requirements: Education: Graduate in any discipline (preferred). Experience: 1+ years in voice process or customer service (E-commerce experience preferred). Skills: Excellent verbal communication in English and Hindi. Strong listening and problem-solving skills. Ability to work under pressure and manage multiple tasks. Good computer and CRM software knowledge. Availability: Should be comfortable working on weekends and rotational shifts (if required).

  • Customer Service Executive

    8 hours ago

    Gurgaon District, Haryana, India IPA Indus Parking Services Full time

    **Indus Parking Services (IPS)** is an emerging parking enforcement company headquartered in Gurugram, India. Our team consists of highly focused and motivated professionals with extensive expertise in parking management. We specialise in preventing unauthorised parking across commercial properties, residential complexes, and other locations. **Indus Parking...

  • Customer Service Executive

    2 weeks ago

    agra district, India Go Nature Full time

    Location: Agra Experience Required: Minimum 0 to 1 Year Qualification: Bachelor’s Degree (Any Discipline) Language: Fluent English (Verbal & Written) Employment Type: Full-time Salary: 10,000 - 20,000 per month (based on experience) Industry: Wellness and Fitness Services. Company Description: Go Nature is an online/offline holistic community focused on...

  • Customer Service Executive

    6 days ago

    Gurgaon District, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Customer Service Executive

    2 weeks ago

    Gurgaon District, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Customer Service

    1 week ago

    Pune, India Link Talent Management Service Full time

    Full Job Description - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying...

  • Customer Service Executive

    7 hours ago

    Thane District, Maharashtra, India IMBROX INFOTECH PRIVATE LIMITED Full time

    **Join Our Team as a Customer Service Executive!**: - **Location - **_Ghansoli, Navi Mumbai_ **Responsibilities**: - Offer clear and concise guidance to customers, effectively aiding in resolving their concerns and inquiries with precision. - Execute surveys to capture valuable customer feedback regarding the quality of our services and products,...

  • Customer Service Executive

    4 hours ago

    Pune, Maharashtra, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider, delivering comprehensive customer management solutions that support and advocate our clients' brands. We assist our partners in acquiring, supporting, retaining, and growing their markets through complete life-cycle customer support services. iEnergizer serves a diverse...

  • Customer Service Executive

    4 days ago

    Kozhikode District, Kerala, India Astrabillion Jobs Innovation LLP Full time

    **Key Responsibilities**: - Resolve customer inquiries, complaints, and issues promptly while providing a positive experience. - Maintain a high level of product knowledge to assist customers effectively. - Escalate complex issues to the appropriate departments when necessary. - Accurately log and track customer interactions in the CRM system. - Follow up...

  • Customer Service Executive

    2 weeks ago

    Mumbai City District, India Sodexo Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hiring for Customer Service ExecutiveRole & responsibilitiesEmployer Service Helpdesk (Helpdesk Operator)Resolve Queries through Software/tools (Attend calls)Preferred candidate profileGraduates (Any stream)Fresher with good communication skills (good spoken English is mandatory)Individuals with 6 months experience in customer service will be considered for...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India Infitech Human Resources Service Pvt. Ltd. Full time

    **FULL JOB DESCRIPTION** **Job Location**: PUNE, Maharashtra.( Ready to Relocate ) **Job Summary**: **Key Responsibilities**: - Serve as the first point of contact for UK/US customers for product or service-related queries. - Listen actively, provide accurate information, and resolve issues on the first call. - Handle customer complaints with empathy and...