Customer Service Executive

2 weeks ago


Kozhikode District Kerala, India Astrabillion Jobs Innovation LLP Full time

**Key Responsibilities**:

- Resolve customer inquiries, complaints, and issues promptly while providing a positive experience.
- Maintain a high level of product knowledge to assist customers effectively.
- Escalate complex issues to the appropriate departments when necessary.
- Accurately log and track customer interactions in the CRM system.
- Follow up on unresolved queries to ensure customer satisfaction.
- Collaborate with internal teams to improve overall customer service quality.
- Meet and exceed customer service KPIs such as response time, resolution time, and customer satisfaction.

**Qualifications**:

- Bachelor’s degree in any relevant field.
- Proven experience in customer service or support roles.
- Excellent communication skills (both verbal and written).
- Ability to handle high-pressure situations and manage multiple tasks efficiently.
- Strong problem-solving skills with a customer-first mindset.
- Proficiency in using CRM software and Microsoft Office suite.
- Ability to work in a fast-paced, team-oriented environment.
- Flexibility to work in shifts, including weekends or holidays, if required.

**Job Types**: Full-time, Part-time

Pay: ₹10,000.00 - ₹12,000.00 per month

**Education**:

- Diploma (required)

**Experience**:

- Customer Service Executive: 1 year (required)

Work Location: In person



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