Junior service lead delivery

1 day ago


delhi, India Aces Global Consulting Pvt Ltd Full time

Job OverviewWe are seeking a dedicated Junior Service Lead Delivery to join our team in Delhi. As a full-time position, this role demands a minimum of 1 year to a maximum of 3 years of work experience. The ideal candidate will possess a strong foundation in project management, customer relationship management, and team leadership. As part of the junior position level, you will play a crucial role in managing service delivery and ensuring customer satisfaction.Qualifications and Skillsproven experience in project management to ensure timely and effective delivery of servicesstrong expertise in customer relationship management to maintain and enhance client satisfactioneffective team leadership skills to guide and motivate team members towards achieving goalsexcellent incident management skills to efficiently handle and resolve service disruptionsanalytical problem-solving abilities to identify solutions swiftly and accuratelystrong communication skills, both verbal and written, for effective client and team interactionsability to manage and prioritize multiple tasks while maintaining attention to detailmust have familiarity with E commerce industry practices and service delivery standardsRoles and Responsibilitiesoversee service delivery operations to ensure customer satisfaction and service qualitymanage and resolve incidents, ensuring minimal disruption to clients and servicescollaborate with teams to effectively manage projects from initiation to completionestablish and maintain strong relationships with clients and stakeholdersprovide leadership to the service delivery team, ensuring alignment with company objectivesmonitor and report on service delivery metrics and continuous improvement opportunitiescoordinate with other departments to ensure seamless integration of servicesdevelop and implement strategies to enhance service delivery and customer experience



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