Product Support
15 hours ago
Company Overview: ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, VY Capital, Greenoaks, and Z47 (Matrix Partners). We need you to help us build the future of T&E. About the Role: We are looking for a proactive and technically skilled Product Support / Technical Support Engineer to join our growing team. The ideal candidate will be responsible for delivering exceptional technical support, mentoring support agents, and driving continuous improvement in customer experience. You will play a critical role in debugging application issues, managing support processes, and collaborating with cross-functional teams. Key Responsibilities: Provide high-quality technical support for our SaaS products, ensuring quick resolution and customer satisfaction. Troubleshoot and resolve complex product issues involving MySQL, JavaScript, Python Debug and analyze application-related problems and escalate when needed. Collaborate with engineering and product teams to resolve recurring issues and enhance product quality. Guide and mentor support agents to improve their technical and customer service performance. Track team metrics and performance data to identify trends and optimize the support process. Influence and collaborate with cross-functional leadership to ensure a seamless support experience. Assist in the development and optimization of internal documentation and support workflows. Leverage customer insights and data to suggest process improvements and enhance support effectiveness. Requirements: 2+ years of experience in a technical support role, preferably in a SaaS environment. Strong analytical and problem-solving skills with a customer-first mindset. Working knowledge of React and Python is a plus. Excellent communication and collaboration skills. Strong mentoring and team management capabilities, with a focus on career development. Demonstrated ability to influence cross-functional stakeholders and drive initiatives to completion. Highly organized with a strong bias for action and outcomes. Knowledge of AWS services like Cloudwatch, Eventbridge, S3 is a plus Why Join Us? Work with a passionate and driven team that values innovation and continuous improvement. Opportunity to directly impact product quality and customer satisfaction. Collaborative culture with strong support for personal and professional growth.
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bangalore, India Top IT Product Company Full timeAbout the company: A Top IT Product Company Requirements: Position Summary ■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI...
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Product Support Analyst
3 days ago
Bangalore, India Epsilon Full timeAbout BU: SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice,...
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Product Support Analyst
7 days ago
bangalore, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
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Product Support Analyst
14 hours ago
bangalore, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
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Product Support
5 days ago
bangalore, India ITILITE Full timeCompany Overview:ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers.We are a Series C...
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Product Support
3 days ago
Bangalore, India ITILITE Full timeCompany Overview: is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded...
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Product Support
1 day ago
bangalore, India ITILITE Full timeCompany Overview: ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C...
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Production Support Engineer
14 hours ago
bangalore, India Signzy Full timeAbout PowerEdge (Signzy):PowerEdge is Signzy’s B2B fintech platform used by banks to run credit card journeys (onboarding → post-onboarding) via SDKs and APIs. With multiple bank go-lives, keeping production stable and issues closed fast is critical.Role Overview:Hands-on L2 production support to keep live SDK/API journeys healthy across bank...
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Product Support Associate
6 days ago
bangalore, India WATI Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Production Support
2 weeks ago
Bengaluru/bangalore Thane, India Acura Solution Full time ₹ 5,00,000 - ₹ 25,00,000 per yearJob Description:Job Description:We are seeking a motivated and detail-oriented Production Support Analyst to join our team. The ideal candidate will have experience in SQL and PL/SQL, along with a solid understanding of ASP.NET and C#. This role will involve troubleshooting issues, ensuring system stability, and providing support for production...
