Technical Support Engineer
2 weeks ago
Company Overview: is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, VY Capital, Greenoaks, and Z47 (Matrix Partners). We need you to help us build the future of T&E. About the Role: We are looking for a proactive and technically skilled Product Support / Technical Support Engineer to join our growing team. The ideal candidate will be responsible for delivering exceptional technical support, mentoring support agents, and driving continuous improvement in customer experience. You will play a critical role in debugging application issues, managing support processes, and collaborating with cross-functional teams. Key Responsibilities: Provide high-quality technical support for our SaaS products, ensuring quick resolution and customer satisfaction. Troubleshoot and resolve complex product issues involving MySQL, JavaScript, Python Debug and analyze application-related problems and escalate when needed. Collaborate with engineering and product teams to resolve recurring issues and enhance product quality. Guide and mentor support agents to improve their technical and customer service performance. Track team metrics and performance data to identify trends and optimize the support process. Influence and collaborate with cross-functional leadership to ensure a seamless support experience. Assist in the development and optimization of internal documentation and support workflows. Leverage customer insights and data to suggest process improvements and enhance support effectiveness. Requirements: 2+ years of experience in a technical support role, preferably in a SaaS environment. Strong analytical and problem-solving skills with a customer-first mindset. Working knowledge of React and Python is a plus. Excellent communication and collaboration skills. Strong mentoring and team management capabilities, with a focus on career development. Demonstrated ability to influence cross-functional stakeholders and drive initiatives to completion. Highly organized with a strong bias for action and outcomes. Knowledge of AWS services like Cloudwatch, Eventbridge, S3 is a plus Why Join Us? Work with a passionate and driven team that values innovation and continuous improvement. Opportunity to directly impact product quality and customer satisfaction. Collaborative culture with strong support for personal and professional growth.
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Technical Support Engineer
15 hours ago
bangalore, India Zluri Full timeTechnical Support Engineer Function : Customer Success Job Location : Whitefield, Bangalore Reporting to : Manager- Global Support and Operations. About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access...
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IT Support Engineer
3 days ago
Bangalore, India Cambium Networks Full timeAn Enterprise Wi-Fi Support Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their Wi-Fi networking services. Here are some skills that are important for an Enterprise Wi-Fi Support Engineer: Wi-Fi Expertise: The engineer should have strong technical skills and knowledge of Wi-Fi networking systems. They...
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Technical Support Engineer
1 week ago
bangalore, India Cyvica Technologies Full timeCompany: Cyvica TechnologiesRole: Technical Support EngineerLocation: Remote / IndiaExperience: 1–3 yearsEmployment Type: Full-timeCompany DescriptionCyvica Technologies is a cloud and security consulting company helping startups, SMBs, and enterprises build secure, scalable, and reliable IT environments using the Microsoft ecosystem. We focus on practical...
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Technical Support Engineer
7 days ago
bangalore, India ORO Labs Full timeJob Title: Technical Support EngineerLocation: India (Remote)Experience Required: 5–8 YearsEmployment Type: Full-TimeAbout ORO Labs: ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can...
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Technical Support Engineer
1 week ago
bangalore, India Cyvica Technologies Full timeCompany: Cyvica TechnologiesRole: Technical Support EngineerLocation: Remote / IndiaExperience: 1–3 yearsEmployment Type: Full-timeCompany DescriptionCyvica Technologies is a cloud and security consulting company helping startups, SMBs, and enterprises build secure, scalable, and reliable IT environments using the Microsoft ecosystem. We focus on practical...
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Technical Support Engineer
2 weeks ago
bangalore, India Truto Full timeWe’re looking for someone who enjoys solving real customer problems, understands technical products deeply, and takes full ownership of issues from first report to resolution. If you like working close to customers while staying hands-on with APIs and SaaS systems, this role is for you. This role is open only for candidates with at least 1 year of...
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Technical Support Engineering
2 weeks ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
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Principal Technical Support Engineer
2 weeks ago
Bangalore, India Palo Alto Networks Full timeAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. Disruption,...
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Technical Writer
3 days ago
bangalore, India TRDFIN Support Services Pvt Ltd Full timeJob Overview We are seeking a skilledTechnical Writerto create clear, accurate, and user friendly technical documentation for software products, systems, and processes. The role works closely with engineering, product, and support teams to translate complex technical concepts into well-structured documentation for technical and non-technical audiences.Key...
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Principal Technical Support Engineer
1 week ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
