Product Support Analyst
4 days ago
About BU: SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences. Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience. Responsibilities Essential Duties and Responsibilities: Ability to analyze, troubleshoot and resolve customer issues. Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure. Good abilities to build relationships and strong Customer focus Serves as customer contact for technical and service related problems Great teammate that is ready to contribute or lead elements of troubleshooting and problem resolution Ability to deal with stressful situations with colleagues and customers Must have the ability to communicate effectively in English language both verbal and written Documenting troubleshooting and problem resolution steps, by determining best course of action. Should be able to understand development code for debugging purposes when needed. Ability to learn and adapt to new technologies based on organization needs Ensure all tickets meet the targets for resolution, escalation, documentation & completion. Train and mentor team members and perform other duties as assigned. Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues. Create and report product improvement ideas including functional enhancements and supportability improvements. Qualifications Knowledge & Experience: Bachelor's Degree in computer or engineering related field (or related field experience). Minimum of 2-5 years related Product support engineering experience preferred, working directly with End-user customers. Support Application running on Java/.net, with the ability to understand the code. RHEL operating system (certification preferred) A good AWS, Networking and Communication protocol knowledge Experience in Oracle DB and writing simple to medium complex sql queries Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML. Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles Should be a self - driven individual and be able to independently handle the assignments. Development background in Java or .net would be a plus. Willingness to work in a 24/7 shifts.
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Product Support Analyst
7 days ago
bangalore, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
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Product Support Analyst
4 days ago
bangalore, India Epsilon Full timeAbout BU: SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice,...
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Salesforce Production Support Analyst
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bangalore, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
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Product Support Analyst, Associate
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Bangalore, Karnataka, India Infor Full timeDescription Requirements This position is to provide technical support to customers using Infor Hospitality products This role involves troubleshooting and resolving product-related issues while ensuring accurate documentation of customer interactions in compliance with the SLAs and SOPs of the Infor Support team Additionally the analyst assists with general...
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Salesforce Production Support Analyst
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bangalore district, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
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Salesforce Production Support Analyst
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Bangalore Division, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
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bangalore, India ZeOmega Full timePOSITION SUMMARY: The Senior Product Analyst is responsible to conceptualize solution framework for product requirements and deliver functional blueprint. Define the product component scope in sync with overall product vision and work closely with engineering teams to deliver winning products. Additionally, undertake artefact review to ensure quality...
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Production Control Analyst
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bangalore, India Best Infosystems Ltd. Full timeProduction Control Analyst_Full-Time_Noida (Remote)_Shift Timing: PST and overlap IST/PST Job Title: Production Control Analyst Job Type: Full-Time Location: Noida (Remote) Experience: 6-8 Years Shift Timing: PST and overlap IST/PST Job Description: Seeking a Production Control Security Analyst that has strong technical knowledge IBM Security Verify Access,...
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Cybersecurity product support
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Bangalore, India CloudSEK Full timeWHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! Cloud SEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI...
