Product Support Analyst
3 days ago
About BU: SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences. Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience. Responsibilities Essential Duties and Responsibilities: Ability to analyze, troubleshoot and resolve customer issues. Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure. Good abilities to build relationships and strong Customer focus Serves as customer contact for technical and service related problems Great teammate that is ready to contribute or lead elements of troubleshooting and problem resolution Ability to deal with stressful situations with colleagues and customers Must have the ability to communicate effectively in English language both verbal and written Documenting troubleshooting and problem resolution steps, by determining best course of action. Should be able to understand development code for debugging purposes when needed. Ability to learn and adapt to new technologies based on organization needs Ensure all tickets meet the targets for resolution, escalation, documentation & completion. Train and mentor team members and perform other duties as assigned. Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues. Create and report product improvement ideas including functional enhancements and supportability improvements. Qualifications Knowledge & Experience: Bachelor's Degree in computer or engineering related field (or related field experience). Minimum of 2-5 years related Product support engineering experience preferred, working directly with End-user customers. Support Application running on Java/.net, with the ability to understand the code. RHEL operating system (certification preferred) A good AWS, Networking and Communication protocol knowledge Experience in Oracle DB and writing simple to medium complex sql queries Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML. Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles Should be a self - driven individual and be able to independently handle the assignments. Development background in Java or .net would be a plus. Willingness to work in a 24/7 shifts.
-
Product Support Analyst
6 days ago
bangalore, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
-
Product Support Analyst
2 hours ago
bangalore, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
-
Lead Product Support Analyst
3 hours ago
Bangalore, Karnataka, India Emmes Global Full timeOverview Job Posting Title India Remote Ahmedabad Bengaluru New Delhi Emmes Group Building a better future for us all Emmes Group is transforming the future of clinical research bringing the promise of new medical discovery closer within reach for patients Emmes Group was founded as Emmes more than 47 years ago becoming one of the primary clinical research...
-
Salesforce Production Support Analyst
5 days ago
Bangalore, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
-
Financial Due Diligence Analyst/ Senior Analyst
6 hours ago
bangalore, India eCloudacc Support Services Full timeWe're hiring and have multiple opening for motivated FDD/QoE Analysts/ Senior Analysts to support our rapidly growing Transaction Advisory Services practice, with a focus on US-based deals. The ideal candidate has 2–3 years of experience in transaction advisory or due diligence, strong financial analysis skills, and excellent English communication.Key...
-
Product Analyst
1 week ago
bangalore, India SuperAGI Full timeAbout Us:SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly to...
-
Salesforce Production Support Analyst
3 weeks ago
Bangalore Division, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
-
Salesforce Production Support Analyst
27 minutes ago
bangalore district, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
-
Product Analyst
2 days ago
bangalore, India ShareChat Full timeAbout UsShareChat (https://sharechat.com/about) is India's leading social media platform that operates exclusively in Indic languages. We empower our 200 million+ strong monthly active user community to share their opinions, record their lives and make new friends - all within the comfort of their language of choice. Our short video platform Moj, is today...
-
Product Analyst
2 days ago
Bangalore, India ShareChat Full timeAbout Us ShareChat (https://sharechat.com/about) is India's leading social media platform that operates exclusively in Indic languages. We empower our 200 million+ strong monthly active user community to share their opinions, record their lives and make new friends - all within the comfort of their language of choice. Our short video platform Moj, is today...
