Salesforce Production Support Analyst

4 days ago

Bangalore, India Movate Full time

Position -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data. This role will also contribute to knowledge base and training material development, and support Service Level Agreement (SLA) initiatives to streamline processes and reduce resolution times. RESPONSIBILITIES Act as the primary contact for user inquiries, troubleshooting and resolving issues to ensure a seamless experience. Address non-self-serviceable requests, including configuration updates, data uploads, and bulk changes using tools like Salesforce Data Loader. Log, prioritize, and collaborate with product teams on resolving Salesforce bugs and complex technical issues. Monitor critical issues, escalate as needed, and provide workarounds for unsupported functionality. Investigate and resolve data synchronization and upload errors across Salesforce and integrated systems. Manage user accounts, roles, and permissions in compliance with security policies. Maintain optimal system performance by proactively identifying and resolving potential issues. Support user onboarding with training sessions and create knowledge base articles, training materials, and run books for common issues. Gather user feedback and pain points, sharing insights with product teams to inform enhancements. Contribute to quality assurance by validating new features and updates for functionality and reliability. Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction. Required Skills 4-6 Years’ experience in Salesforce 3 Years of support experience Strong analytical and troubleshooting skills, with the ability to diagnose and resolve application and data issues. Proficiency in Salesforce configuration (e.g., workflows, validation rules, permissions, reports, dashboards). Experience with data tools like Salesforce Data Loader for bulk updates and uploads. Familiarity with resolving integration errors and providing creative solutions to system limitations. Excellent communication skills to explain technical details clearly and concisely to users. Experience in knowledge base management, documentation, and process improvement. Background in Salesforce and other digital application technical support is a strong advantage. Qualifications Bachelor’s degree in computer science or related field.

  • Salesforce Production Support Analyst

    3 weeks ago

    Bangalore Division, India Movate Full time

    Position -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...

  • Salesforce Support Business Analyst

    2 days ago

    Bangalore, India Movate Full time

    Position: Permanent Role : Salesforce Support Business Analyst Experience: 6–8 years Location: Bangalore Work Mode: Hybrid Shift Time: 2pm – 11pm Role Overview We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...

  • Salesforce Production Support Analyst

    5 days ago

    bangalore, India Movate Full time

    Position -- PermanentRole – Salesforce Production/Business Support AnalystExperience – 4-6 YearsLocation – Chennai/BangaloreWork Mode – WFOShift – Rotational (Morning, Afternoon, Night)POSITION OVERVIEWWe are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce...

  • Salesforce Support Business Analyst

    5 days ago

    bangalore, India Movate Full time

    Position: PermanentRole: Salesforce Support Business AnalystExperience: 6–8 yearsLocation: BangaloreWork Mode: HybridShift Time: 2pm – 11pmRole OverviewWe are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...

  • Salesforce Support Business Analyst

    2 weeks ago

    bangalore district, India Movate Full time

    Position: Permanent Role : Salesforce Support Business Analyst Experience: 6–8 years Location: Bangalore Work Mode: Hybrid Shift Time: 2pm – 11pm Role Overview We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...

  • Salesforce Support Analyst

    6 days ago

    Bangalore, India Office (BANGALORE) NetApp Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Summary As a Sales Analyst in GTM Sales Ops, you will be the strategic driver behind sales efficiency, productivity, and performance. lead cross-functional initiatives, optimize sales processes, and implement scalable programs that empower the sales organization to exceed targets and deliver exceptional customer experiences Support internal sales...

  • Salesforce Business Analyst

    2 weeks ago

    bangalore, India Brillio Full time

    Job Overview:We are seeking a Salesforce Business Systems Analyst with strong expertise in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and...

  • Salesforce Business Analyst

    7 days ago

    bangalore, India Brillio Full time

    We are seeking a Salesforce Business Systems Analyst with strong expertise in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and solution...

  • Sr. Product Manager, AppExchange Install

    5 days ago

    bangalore, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProductJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword...

  • Salesforce Business Analyst

    7 days ago

    bangalore, India Ample Full time

    Experience : 7 – 10 years of which atleast 5 years are in Salesforce with Marketing Cloud or Data CloudJob Description:• Implementation experience in Retail / Consumer Goods Domain• Hand-on experience on Integration, specially good Knowledge in JSON and how integration works across the modules.· Good experience in Salesforce administration and...