Salesforce Production Support Analyst
6 days ago
Position -- PermanentRole – Salesforce Production/Business Support AnalystExperience – 4-6 YearsLocation – Chennai/BangaloreWork Mode – WFOShift – Rotational (Morning, Afternoon, Night)POSITION OVERVIEWWe are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data. This role will also contribute to knowledge base and training material development, and support Service Level Agreement (SLA) initiatives to streamline processes and reduce resolution times.RESPONSIBILITIESAct as the primary contact for user inquiries, troubleshooting and resolving issues to ensure a seamless experience.Address non-self-serviceable requests, including configuration updates, data uploads, and bulk changes using tools like Salesforce Data Loader.Log, prioritize, and collaborate with product teams on resolving Salesforce bugs and complex technical issues.Monitor critical issues, escalate as needed, and provide workarounds for unsupported functionality.Investigate and resolve data synchronization and upload errors across Salesforce and integrated systems.Manage user accounts, roles, and permissions in compliance with security policies.Maintain optimal system performance by proactively identifying and resolving potential issues.Support user onboarding with training sessions and create knowledge base articles, training materials, and run books for common issues.Gather user feedback and pain points, sharing insights with product teams to inform enhancements.Contribute to quality assurance by validating new features and updates for functionality and reliability.Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction.Required Skills4-6 Years’ experience in Salesforce3 Years of support experienceStrong analytical and troubleshooting skills, with the ability to diagnose and resolve application and data issues.Proficiency in Salesforce configuration (e.g., workflows, validation rules, permissions, reports, dashboards).Experience with data tools like Salesforce Data Loader for bulk updates and uploads.Familiarity with resolving integration errors and providing creative solutions to system limitations.Excellent communication skills to explain technical details clearly and concisely to users.Experience in knowledge base management, documentation, and process improvement.Background in Salesforce and other digital application technical support is a strong advantage.QualificationsBachelor’s degree in computer science or related field.
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Salesforce Production Support Analyst
5 days ago
bangalore, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
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Salesforce Production Support Analyst
2 days ago
bangalore district, India Movate Full timePosition -- Permanent Role – Salesforce Production/Business Support Analyst Experience – 4-6 Years Location – Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our...
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Salesforce Support Business Analyst
3 days ago
Bangalore, India Movate Full timePosition: Permanent Role : Salesforce Support Business Analyst Experience: 6–8 years Location: Bangalore Work Mode: Hybrid Shift Time: 2pm – 11pm Role Overview We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...
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Salesforce Support Business Analyst
6 days ago
bangalore, India Movate Full timePosition: PermanentRole: Salesforce Support Business AnalystExperience: 6–8 yearsLocation: BangaloreWork Mode: HybridShift Time: 2pm – 11pmRole OverviewWe are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...
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Salesforce Data Analyst
2 weeks ago
bangalore, India Zensar Technologies Full timeJob Title: Salesforce Data Analyst Exp-5-8 Years Location-Remote Job Summary: The Salesforce Data Analyst is a bridge between raw data and business insight. This role is responsible for ensuring data integrity, transforming data into actionable reports and dashboards, and empowering stakeholders to make data-driven decisions. The focus is on using data to...
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Salesforce Data Analyst
2 weeks ago
bangalore, India Zensar Technologies Full timeJob Title: Salesforce Data AnalystExp-5-8 YearsLocation-RemoteJob Summary:The Salesforce Data Analyst is a bridge between raw data and business insight. This role is responsible for ensuring data integrity, transforming data into actionable reports and dashboards, and empowering stakeholders to make data-driven decisions. The focus is on using data to answer...
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Salesforce Business Analyst
3 days ago
Bangalore, India Future Pulse Full timeWe are seeking a proactive and detail-oriented Salesforce Business Analyst to join our team. The ideal candidate will have a solid foundation in Salesforce Sales Cloud with exposure to Service Cloud and Experience Cloud. You will be responsible for gathering, analyzing, and documenting requirements, bridging the gap between business stakeholders and...
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Salesforce Business Analyst
2 days ago
bangalore, India Future Pulse Full timeWe are seeking a proactive and detail-oriented Salesforce Business Analyst to join our team. The ideal candidate will have a solid foundation in Salesforce Sales Cloud with exposure to Service Cloud and Experience Cloud. You will be responsible for gathering, analyzing, and documenting requirements, bridging the gap between business stakeholders and...
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Salesforce Consultant
6 days ago
bangalore, India Digile Full timeSalesforce CPQ Developer:Key ResponsibilitiesProvide day-to-day support for Salesforce CPQ, resolving incidents, service requests, and user-reported issues within SLAs.Troubleshoot and resolve CPQ-related configuration, pricing, quoting, and approval workflow issues.Maintain and update product catalog, price books, discount schedules, and approval...
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Salesforce Developer
16 hours ago
bangalore, India Green HR Solutions Full timeHiring For USA based Multinational CompanyWe are seeking a skilled and motivated Salesforce Developer to join our dynamic team. The ideal candidate will be responsible for developing, customizing, and integrating Salesforce applications. The Salesforce Developer will collaborate with cross-functional teams to analyze requirements, develop solutions, and...
