Salesforce Support Business Analyst
2 days ago
Position: PermanentRole: Salesforce Support Business AnalystExperience: 6–8 yearsLocation: BangaloreWork Mode: HybridShift Time: 2pm – 11pmRole OverviewWe are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business stakeholders, the support team, and technical teams—helping to troubleshoot, analyze, and resolve issues across a complex Salesforce ecosystem. The analyst will have a deep understanding of the system landscape and play a key role in ensuring smooth business operations and continuous improvement.Key ResponsibilitiesAct as the primary liaison between end-users, support teams, and technical/development teams for Salesforce-related issues.Perform root cause analysis and troubleshooting of incidents across Salesforce Sales Cloud and integrated applications (e.g., ERP, CPQ, Marketing, external data sources).Document, triage, and prioritize support requests, ensuring timely resolution and compliance with SLAs.Understand and map the end-to-end system landscape to identify interdependencies and potential impact of changes/fixes.Translate technical issues into clear, actionable insights for the business and support teams.Collaborate with Salesforce Admins/Developers to implement bug fixes, minor enhancements, and configuration changes.Maintain knowledge base, troubleshooting guides, and functional documentation for recurring issues.Support release management, regression testing, and impact assessment of Salesforce updates or integrated system changes.Identify opportunities for process optimization and automation in support operations.Provide user training, knowledge transfer, and support readiness enablement for L1/L1.5 teams.Required Skills & Experience6+ years of experience as a Salesforce Business Analyst or Support Analyst.Hands-on expertise in Sales Cloud; exposure to Service Cloud/Marketing/CPQ/Data Cloud is a plus.Strong knowledge of system integrations (API, middleware, external applications like ERP/Marketing/Finance).Experience in incident management, troubleshooting, and root cause analysis.Ability to understand and document complex business processes and system flows.Familiarity with ITIL processes (Incident, Problem, Change Management) is preferred.Strong communication skills with ability to interact with business stakeholders, technical teams, and end-users.Experience with Jira/ServiceNow or similar ticketing systems.Salesforce Admin/BA certifications (ADM-201, Business Analyst Certification) preferred.Key AttributesAnalytical thinker with strong problem-solving skills.Proactive and collaborative, with a focus on service quality and operational excellence.Ability to work under pressure and manage multiple priorities.Detail-oriented with strong documentation skills.QualificationsBachelor’s degree in computer science or a related field.
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Salesforce Support Business Analyst
1 week ago
bangalore district, India Movate Full timePosition: Permanent Role : Salesforce Support Business Analyst Experience: 6–8 years Location: Bangalore Work Mode: Hybrid Shift Time: 2pm – 11pm Role Overview We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...
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Salesforce Business Analyst
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bangalore, India Brillio Full timeJob Overview:We are seeking a Salesforce Business Systems Analyst with strong expertise in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and...
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Salesforce Business Analyst
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bangalore, India Brillio Full timeWe are seeking a Salesforce Business Systems Analyst with strong expertise in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and solution...
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bangalore, India Ample Full timeExperience : 7 – 10 years of which atleast 5 years are in Salesforce with Marketing Cloud or Data CloudJob Description:• Implementation experience in Retail / Consumer Goods Domain• Hand-on experience on Integration, specially good Knowledge in JSON and how integration works across the modules.· Good experience in Salesforce administration and...
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bangalore district, India Brillio Full timeJob Overview: Business Analyst We are seeking a Salesforce Business Systems Analyst with strong ability in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal...
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Salesforce Production Support Analyst
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