Customer Service Executive
2 weeks ago
Company Description:
Frido, headquartered in Pune, is on a mission to empower people to live pain-free, fulfilling lives through innovative product design. Our award-winning lineup—ranging from wheelchairs and shoe inserts to seat cushions—has earned prestigious accolades such as Amazon's Choice and Bestseller tags in the Indian market. We are passionate about revolutionizing everyday experiences like walking, sitting, and sleeping, providing comfort and mobility to millions. As a fast-growing company with a D2C model, Frido thrives on innovation, customer feedback, and a commitment to quality.
Role: Customer Service Executive
Responsibilities:
1. Effective resolution of customer queries and issues through social media channels.
2. Develop customer service strategies to streamline processes, improve response times, and enhance satisfaction levels in a fast-paced D2C environment.
3. Collaborate closely with sales, marketing, and product teams to integrate customer feedback, resolve escalations, and drive customer-first initiatives.
4. Maintain and analyze detailed records of customer interactions, feedback, and resolutions, ensuring compliance with internal standards and data protection regulations.
5. Keep abreast of D2C and startup trends, leveraging industry insights to improve service delivery and customer experience continuously.
6. Serve as a bridge between customers and internal teams, advocating for customer needs and driving initiatives that enhance their overall experience.
7. Handle high-priority escalations with professionalism and empathy, focusing on positive resolutions and long-term customer retention.
Qualifications:
1.Bachelor’s degree in business, Marketing, or a related field.
2. 2-4 years of customer service management experience in D2C, startup, or fast-growing brands.
3. Proven success in team management and customer service performance improvement.
4. In-depth knowledge of e-commerce customer service, CX strategies, and digital channels.
5. Strong written and verbal communication skills with a passion for customer-centric solutions.
6. Data-savvy, with proficiency in CRM systems, analytics, and KPI tracking.
7. Thrive in dynamic, fast-paced environments, with a strong ability to adapt and lead through change.
8. A passion for delivering outstanding customer experiences and driving continuous improvement.
-
Customer Service Executive
4 months ago
Kottayam, India Ennexa Technologies Full timeEnnexa Technologies Pvt. Ltd operates as a rapidly advancing IT service provider situated in Kottayam, Kerala. Our principal concentration lies in the realm of web-based customer service and engagement software. With a proven history of excellence, our services consistently surpass customer expectations. In our journey towards expansion and unified growth,...
-
Branch Executive or Customer Service Executive
4 months ago
Kottayam, India KLM Axiva Finvest Ltd. Full timeWe are in the lookout for active and energetic personnel having minimum 6 months’ experience in NBFC/banking or any other similar financial Institutions. **Position: Branch Executive/Customer Service Executive** **Openings at: Ayarkkunnam, Kottayam** - Age: 21-38 - Must have 6 months+ experience in NBFC/any other financial institution - Should be adept...
-
Customer Service Representative
5 days ago
kottayam, India DigiRecruitx Full timeAs a Customer Service Representative/ User Experience Executive, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer Success team.Responsibilities:Customer Query Management: Promptly...
-
Customer Service Representative
1 week ago
Kottayam, India SearchLAB Full timeWorking from home **Job Summary**: The Telecaller will be responsible for making outbound calls to potential and existing customers to promote the products and services offered by the showroom. This role involves handling customer inquiries, providing product information, and scheduling appointments or follow-ups to ensure smooth customer service and sales...
-
Customer Service Representative
4 months ago
Kottayam, India CONCORD RIDES - ROYAL ENFIELD DEALERSHIP, KOTTAYAM Full timeContacting customers regarding the service of the vehicle - Suggesting customers about the service package - Arranging the pick and drop facility for the vehicle - Asking feedback about the service - Planning and coordinating the service **Job Types**: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹11,000.00 per month **Benefits**: - Health...
-
Customer Relationship Executive
5 months ago
Kottayam, India Ennexa Technologies Full timeEnnexa Technologies Pvt. Ltd is a fast growing IT service provider based in Kerala Kottayam. Our prime focus is web-based customer service and engagement software. We have a well-established track record and our services have always exceeded customer satisfaction. Enroot to expansion and cohesive development, we are looking for talented, passionate Customer...
-
Customer Service Representative
4 months ago
Kottayam, India L'empire Builders® Full time**Job Summary**: **Key Responsibilities**: - **Customer Interaction**: Handle inbound and outbound calls from clients, addressing inquiries related to architectural projects, construction timelines, and services offered. - **Information Dissemination**: Provide clients with accurate and detailed information about our services, processes, and project...
-
Customer Care Executive
5 months ago
Kottayam, India DC BOOKS Full timeDesignation: Customer Care Executive Location: Kottayam **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) -...
-
Customer Relationship Executive
5 months ago
Kottayam, India Ennexa Technologies Full timeEnnexa Technologies Pvt. Ltd is a fast growing IT service provider based in Kerala Kottayam. Our prime focus is web-based customer service and engagement software. We have a well-established track record and our services have always exceeded customer satisfaction. Enroot to expansion and cohesive development, we are looking for talented, passionate Customer...
-
Customer Relationship Executive
4 months ago
Kottayam, India Ennexa Technologies Full timeEnnexa Technologies Pvt. Ltd is a fast growing IT service provider based in Kerala Kottayam. Our prime focus is web-based customer service and engagement software. We have a well-established track record and our services have always exceeded customer satisfaction. Enroot to expansion and cohesive development, we are looking for talented, passionate Customer...
-
Telesales Executive
5 months ago
Kottayam, India Smart Security Service Full timeSmart Security Service is a manpower supply provider, operating all over Kerala in the field of Security & Cleaning Services. We are looking forward to hire Telesales Executives at Kottayam Head office. Minimim 1 year experience Should have good knowledge to handle Microsoft Excel, Word etc Hyrbid working is acceptable after probation period Contact on...
-
Customer Relation Executive
4 months ago
Kottayam, India Kondody Autocraft India Pvt Ltd Full timeWe are looking for an experienced customer relation executive to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues. We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression...
-
Customer Support Executive
4 days ago
Kottayam, India Abekus Full timeCompany DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a...
-
Customer Care Executive
6 months ago
Kottayam, India M Fine Full time**Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...
-
Customer Service Associate-f(Jn: Dc
4 months ago
Kottayam, India May I Help You Consulting Service Full time**_Interview:_** Direct/ Online **_Job Location:_**Kottayam,Trivandrum,Alappuzha,Calicut,Kannur,Malappuram **_Gender:_** MALE **_Age:_** 35 below **_Qualification:_**Any Degree pass & Above **_Experience:_** Freshers/ Experienced **_Salary:_**15000-24000+esi+pf+incentives **_Working Time:_**: Client Relationship Executive-M( JN: DC 14) Job Location:...
-
Customer Relations Executive
4 months ago
Kottayam, India Educan Global Operations Pvt Ltd. Full timeFiling customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other departments when advanced solutions are needed. Customer Relationship Officers **handle...
-
Customer Relationship Executive
4 months ago
Kottayam, India Premier Honda Full timeSchedule appointments for Periodic Service of Honda Cars. - Contact customers for Post Service Follow Ups. - Organize Free Service Appointments of Honda Cars. - To capture feedback on customer experience. - Honda Service Customer's Database Management. - To resolve customer's concerns. Pay: ₹9,640.92 - ₹15,000.00 per month Schedule: - Day...
-
Customer Relationship Executive
4 months ago
Kottayam, India TEAM DMC Full timeSetting customer expectations and revenue goals. - Identifying customer demands and requirements. - Developing plans to address customer-specific needs. - Dealing with people of different backgrounds and temperaments. - Solving customer issues and complaints. - Planning strategies for customer care and conflict resolution. - Cross-selling products and...
-
Customer Relation Executive
5 months ago
Kottayam, India Bravio Group of Companies Full timeWe are currently seeking an energetic and presentable Female Coordinator for our Customer Relations department. This position plays a crucial role in providing exceptional service and support to our valued customers. As a Coordinator, you will be responsible for managing customer inquiries, resolving issues, and ensuring that all customer needs are met in a...
-
Customer Relationship Executive, Bse Listed Nbfc
5 months ago
Kottayam, India SUPRA PACIFIC FINANCIAL SERVICES Full timeA BSE Listed NBFC requires Customer Service Executives Across Various Locations in Kottayam Dist( Pala, Changanassery, Kanjirapilly, Vaikkom) for Newly Opened Branches to Build Business, Client Sourcing and Customer Service. Pay: ₹16,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Supplemental pay types: - Commission...