Customer Service Representative

5 days ago


kottayam, India DigiRecruitx Full time

As a Customer Service Representative/ User Experience Executive, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer Success team.

Responsibilities:

  • Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
  • Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
  • Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
  • Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
  • User Journey Review: Proactively review the user journey to identify and address areas for improvement.
  • Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
  • Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.


Salary

Up to 11 LPA based upon Experience



  • Kottayam, India SearchLAB Full time

    Working from home **Job Summary**: The Telecaller will be responsible for making outbound calls to potential and existing customers to promote the products and services offered by the showroom. This role involves handling customer inquiries, providing product information, and scheduling appointments or follow-ups to ensure smooth customer service and sales...


  • Kottayam, India CONCORD RIDES - ROYAL ENFIELD DEALERSHIP, KOTTAYAM Full time

    Contacting customers regarding the service of the vehicle - Suggesting customers about the service package - Arranging the pick and drop facility for the vehicle - Asking feedback about the service - Planning and coordinating the service **Job Types**: Full-time, Permanent, Fresher Pay: ₹9,000.00 - ₹11,000.00 per month **Benefits**: - Health...


  • Kottayam, India L'empire Builders® Full time

    **Job Summary**: **Key Responsibilities**: - **Customer Interaction**: Handle inbound and outbound calls from clients, addressing inquiries related to architectural projects, construction timelines, and services offered. - **Information Dissemination**: Provide clients with accurate and detailed information about our services, processes, and project...

  • Sales Representative

    4 months ago


    Kottayam, India Tech Pad Engineering Full time

    Build and maintain strong customers by field work - Regularly commute with clients to make new customers - Work closely with clients to understand their needs and preferences - Utilize excellent communication skills to pitch services and negotiate deals with clients - Stay informed about industry trends, competitor activities, and market developments -...


  • Kottayam, India Ennexa Technologies Full time

    Ennexa Technologies Pvt. Ltd operates as a rapidly advancing IT service provider situated in Kottayam, Kerala. Our principal concentration lies in the realm of web-based customer service and engagement software. With a proven history of excellence, our services consistently surpass customer expectations. In our journey towards expansion and unified growth,...


  • Kottayam, India M Fine Full time

    **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...


  • kottayam, India Frido Full time

    Company Description:Frido, headquartered in Pune, is on a mission to empower people to live pain-free, fulfilling lives through innovative product design. Our award-winning lineup—ranging from wheelchairs and shoe inserts to seat cushions—has earned prestigious accolades such as Amazon's Choice and Bestseller tags in the Indian market. We are passionate...

  • Sales Representative

    5 months ago


    Kottayam, India Green Tech Solution Full time

    HIRING!!!! : Solar Marketing Executive - Roles and Responsibilities - Generating leads through online methods. - Finding customers who show interest in rooftop solar offerings. - Find new creative ways to reach B2B customers. - Acquisitions of new customers. - Build and promote strong, long-lasting customer relationships by understanding their needs. -...

  • Medical Representative

    4 months ago


    Kottayam, India Quality innovation and pharmaceuticals( india) pvt Ltd Full time

    **Product Knowledge**: - Stay informed about the features, benefits, and uses of the pharmaceutical products or medical devices represented. - Keep abreast of industry trends, competitor products, and market developments. - **Sales and Promotion**: - Develop and implement sales strategies to achieve sales targets and increase market share. - Conduct...


  • Kottayam, India Clini launch Business Solutions Full time

    **Position Vacant**: Trainee Medical Representative **Organization Name**: Systopic Labs Pvt. Ltd. **Company Profile **(Industry, Size, Products/Services, Standing in India/World etc.) Systopic is an established pharmaceutical organization with an enterprising field force of 1050, we believe in Nurturing Talent & help our people grow. A befitting...


  • Kottayam, India KLM Axiva Finvest Ltd. Full time

    We are in the lookout for active and energetic personnel having minimum 6 months’ experience in NBFC/banking or any other similar financial Institutions. **Position: Branch Executive/Customer Service Executive** **Openings at: Ayarkkunnam, Kottayam** - Age: 21-38 - Must have 6 months+ experience in NBFC/any other financial institution - Should be adept...


  • Kottayam, India May I Help You Consulting Service Full time

    **_Interview:_** Direct/ Online **_Job Location:_**Kottayam,Trivandrum,Alappuzha,Calicut,Kannur,Malappuram **_Gender:_** MALE **_Age:_** 35 below **_Qualification:_**Any Degree pass & Above **_Experience:_** Freshers/ Experienced **_Salary:_**15000-24000+esi+pf+incentives **_Working Time:_**: Client Relationship Executive-M( JN: DC 14) Job Location:...

  • Service Advisor

    3 weeks ago


    Kottayam, India Purackal Honda Full time

    ChatGPT You said: Job description for service advisor two wheeler showroom ChatGPT said: ChatGPT A Service Advisor in a two-wheeler showroom plays a key role in ensuring a positive customer experience and efficient vehicle servicing. Below is a sample job description for this role: Job Title: Service Advisor - Two-Wheeler Showroom Location: [Insert Location]...

  • Service Technician

    4 weeks ago


    Kottayam, India HYKON INDIA LIMITED Full time

    Primary Duties - Perform routine maintenance, inspections, and repairs on company products or equipment to ensure optimal performance and minimize downtime. - Diagnose and identify technical issues or malfunctions in equipment through analysis, testing, and observation. - Repair or replace faulty components, parts, or systems to restore equipment...


  • Kottayam, India Educan Global Operations Pvt Ltd. Full time

    Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting customer calls to other departments when advanced solutions are needed. Customer Relationship Officers **handle...


  • Kottayam, India Premier Honda Full time

    Schedule appointments for Periodic Service of Honda Cars. - Contact customers for Post Service Follow Ups. - Organize Free Service Appointments of Honda Cars. - To capture feedback on customer experience. - Honda Service Customer's Database Management. - To resolve customer's concerns. Pay: ₹9,640.92 - ₹15,000.00 per month Schedule: - Day...


  • Kottayam, India Fira Foods Full time

    **Job Overview**: You will be responsible for driving sales and promoting Food products at designated retail stores and promotional events. Your goal is to increase brand awareness, engage with customers, and contribute to the growth of our brand in Kottayam. **Location: Kottayam** Key Responsibilities: - Promote Foods products to customers in retail...


  • Kottayam, India TEAM DMC Full time

    Setting customer expectations and revenue goals. - Identifying customer demands and requirements. - Developing plans to address customer-specific needs. - Dealing with people of different backgrounds and temperaments. - Solving customer issues and complaints. - Planning strategies for customer care and conflict resolution. - Cross-selling products and...


  • Kottayam, India Bravio Group of Companies Full time

    We are currently seeking an energetic and presentable Female Coordinator for our Customer Relations department. This position plays a crucial role in providing exceptional service and support to our valued customers. As a Coordinator, you will be responsible for managing customer inquiries, resolving issues, and ensuring that all customer needs are met in a...


  • Kottayam, India Ennexa Technologies Full time

    Ennexa Technologies Pvt. Ltd is a fast growing IT service provider based in Kerala Kottayam. Our prime focus is web-based customer service and engagement software. We have a well-established track record and our services have always exceeded customer satisfaction. Enroot to expansion and cohesive development, we are looking for talented, passionate Customer...