Duty Manager

Company DescriptionCompany DescriptionJoin us at Accor, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the worldYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist.Job DescriptionWe are seeking a dedicated and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in ensuring smooth hotel operations and delivering exceptional guest experiences. This position requires a detail-oriented professional who can effectively manage daily operations, lead staff, and maintain high service standards.Oversee and coordinate all aspects of hotel operations to ensure seamless guest experiencesPersonally welcome and assist VIP guests, authorizing courtesies and ensuring their needs are metManage and support the Front Office team, conducting daily briefings and monitoring service standardsHandle guest inquiries and complaints professionally, ensuring timely resolution and follow-upSupervise lobby and driveway operations to maintain accessibility, safety, and guest comfortReview and manage rate variances, billing instructions, and guest credit to ensure revenue controlCoordinate guest relocations during full-house situationsConduct Night Audit processes and ensure compliance with hotel standardsLog and report all security incidents and emergencies, ensuring proper safety procedures are followedCommunicate key operational updates and guest feedback to the Rooms Division ManagerMaintain up-to-date knowledge of hotel facilities, F&B outlets, and emergency proceduresCollaborate with all departments to ensure coordinated and efficient operationsQualifications Previous experience as a Duty Manager, preferably in a hotel environmentBachelor's degree in Hospitality Management or related field (preferred)Exceptional communication and interpersonal skills to build strong rapport with guests and colleaguesDemonstrated problem-solving abilities and strong conflict resolution skillsAbility to remain calm and make decisive decisions under pressure and in emergency situationsExcellent time management and multitasking skills in a fast-paced service environmentHigh attention to detail with a genuine commitment to delivering 5-star serviceExperience with Opera Property Management System (PMS) is preferredFirst Aid and CPR certification is an advantageFluency in English and local language(s)Flexibility to work various shifts, including nights, weekends, and holidaysStrong organizational skills and ability to prioritize tasks effectivelyEmpathetic approach to guest needs and concernsResilience and adaptability in handling challenging situations