Guest Services Specialist

5 days ago


kanpur, India beBeeCustomerService Full time

Guest Services SpecialistWe are seeking a skilled professional to support our operations in the US short-term vacation rental market.This role is based in India and involves remote work, requiring excellent communication skills and a commitment to delivering outstanding guest experiences.You will process refund requests, handle guest inquiries, provide recommendations for local attractions, and ensure compliance with company policies.Process refund requests and resolve billing discrepanciesHandle guest inquiries, concerns, complaints, and disputes with empathy and professionalismProvide recommendations for local attractions, dining, and experiencesIdentify opportunities to improve reservation processes and guest experienceYou should have fluent spoken English, strong communication skills, and experience using reservation software and property management systems.The ideal candidate will possess exceptional English communication and interpersonal skills, clear voice, fluency, and confidence while interacting with US customers.We offer a competitive salary of ₹4,00,000 – ₹8,00,000 per annum (based on experience) and the opportunity to work in a dynamic and customer-focused environment.



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