Guest Service Associate

1 week ago

Kanpur, India HireMaze Full time

**Position:

- Guest Service Associate (Front Office)**

**Experience:

- Atleast 1 yrs. of experience in a Guest Facing role**

Good Communication, Well Groomed and Presentable

Pleasant personality

Ability to interact with Guests and help with any issues.

**Qualification:

- **High school diploma or equivalent GED; degree in hospitality or related field of study preferred. He/she will strive to use a polite language and well-groomed in his/her relation with the Hotel guests, colleagues and staff.

**Competencies:

- **Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanor and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.

**Responsibilities & Key Deliverables:

- **Greets warm welcome and farewell to all guests visiting the outlet.

Ensures availability of neat and clean menus for all guests, at all time.

Ensures maintenance of general atmosphere of the restaurant, before the commencement of services. (Eg. Flowers, display set up, curtains, service area).

Takes and maintains records of reservation and co-ordinates seating and distribution of guests in the outlet.

Responsible for all telephonic communication between the guest and the outlet.

Provides accurate information / recommendations to guests on any queries regarding F & B, restaurant, local area etc.

Actively elicits guest feedback and takes appropriate responsive action.

Responsible for maintaining necessary documentation and records in the outlet (Eg. Log book, guest history cards, etc.)

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

Creates a positive work environment for all employees at the Restaurant.

Provide accurate wait times and monitor waiting lists

Maintain a clean reception area

Cater to guests who require extra attention (e.g. children, elderly)

Assist wait staff as needed.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹120,000.00 - ₹144,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7011287961

  • Customer Service Associate

    2 weeks ago

    Kanpur, India NY Cinemas LLP Full time

    **Job Profile**: - Assist guest to their respective and allotted seats - Deliver Food to Guest - Cleaning the cinema theatre before and after the shows - Giving Customer - Access control of the theatre - Experience in managing a cinema site - Experience in managing a team - customer service skills - Good communication skills - Flexible approach to the work...

  • Guest Relations Manager

    1 week ago

    Kanpur, Uttar Pradesh, India Paras Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesDevelop and implement strategies to consistently improve patient satisfaction and Net Promoter Score (NPS) across various departments (IPD, OP, ER, ICU).Analyze feedback data and implement initiatives to address areas of improvement.Establish and maintain efficient processes for collecting patient feedback forms in IPD, ER, and...

  • Front Office Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India Concept Hospitality Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a smart, well-spoken, and guest-oriented Front Office Associate to join our team. As the face of our establishment, you will ensure every guest feels welcome from the moment they arrive until they leave. Female Only

  • Associate Professor

    2 days ago

    Kanpur, Uttar Pradesh, India Rama University Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description: Associate Professor, Pharmacy (Pharmaceutical Chemistry)Institution: Rama University, KanpurDepartment: Faculty of Pharmaceutical SciencesPosition: Associate Professor (Pharmaceutical Chemistry)Location: Kanpur, Uttar Pradesh, IndiaEmployment Type: Full-TimeApplication Deadline: [Insert Deadline or "Open Until Filled"]Job OverviewRama...

  • Operations Associate

    2 weeks ago

    Kanpur, Uttar Pradesh, India World EdX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWelcome to World EdX, your gateway to a world of endless possibilities in overseas education We are a pioneering overseas education company with a vision to revolutionize the industry through innovative technologies and data-driven insights. Our mission is to increase global access to quality education by providing comprehensive...

  • Operations Associate

    3 weeks ago

    Kanpur, India World EdX Full time

    Company Description Welcome to World EdX, your gateway to a world of endless possibilities in overseas education We are a pioneering overseas education company with a vision to revolutionize the industry through innovative technologies and data-driven insights. Our mission is to increase global access to quality education by providing comprehensive...

  • Hotel Receptionist

    15 hours ago

    Kanpur, India SB Cars Pvt. Ltd. Full time

    **Guest Check-In and Check-Out**: Receptionists handle the check-in process for arriving guests, which involves verifying identification, collecting payment information, and providing room keys. During check-out, they settle any outstanding bills, ensure the return of room keys, and assist with departure procedures. **Reservations**: Receptionists manage...

  • Customer Service Representative

    2 weeks ago

    Kanpur, India Truely Marry Full time

    Truely Marry Matrimonial Is A Leading Organization In Matrimonial Industry; Dealing In Online/ Offline & Personalize Matrimonial Service, We also Deal Wedding Directory Segment, where we associate with Vendor & Approach End Customer For Business Service. **What does a Customer Care Executive do?** Customer Care Executive (C.C.E) will act as a liaison,...

  • Associate Brand Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India OneHouse Business Solution ™️ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionOneHouse Business Solutions provides exclusive service sector business consultation for growing markets, particularly focusing on the Indian market's transformational approach. Our quick turnaround time of 24 hours ensures that we can work closely with clients to empower organizations to achieve sustainable growth, build competitive...

  • Associate Brand Manager

    3 weeks ago

    Kanpur, India OneHouse Business Solution ™️ Full time

    Company Description OneHouse Business Solutions provides exclusive service sector business consultation for growing markets, particularly focusing on the Indian market's transformational approach. Our quick turnaround time of 24 hours ensures that we can work closely with clients to empower organizations to achieve sustainable growth, build competitive...