Career Opportunity: Customer Service Professional

7 days ago


kanpur, India beBeeCustomerFocus Full time

Remote Reservations AgentAs a highly skilled and customer-focused Remote Reservations Agent, you will be responsible for delivering exceptional service to our guests in the US.Job Summary:Provide 24/7 support via phone, email, or live chat to respond to guest inquiries and resolve issues efficiently.Key Responsibilities:Process refund requests and resolve billing discrepancies with accuracy and attention to detail.Handle guest complaints, concerns, and disputes with empathy and professionalism.Offer personalized recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience by analyzing data and implementing effective solutions.Ensure full compliance with company policies and procedures at all times.Required Skills & Qualifications:Fluent spoken English with clear voice and US accent familiarity.Exceptional communication skills and a customer-first approach.Experience using reservation software and property management system tools.Ability to work effectively in a remote environment and maintain high levels of productivity.Strong analytical and problem-solving skills to identify and resolve complex issues.Benefits:Competitive salary and benefits package.Opportunities for career growth and professional development.Flexible work schedule and remote work options.



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