Product Experience Specialist

2 days ago

Kanpur, India EDT Full time

Company DescriptionAt EDT, Our mission is to reimagine the daily devices in our life for the present & for the future. To spark joy in the daily humdrum of our lives with design & seamless tech. To make your everyday extraordinary.Role DescriptionThis is a full-time, on-site role located in Mumbai for a Product Experience Specialist (Customer Service). We’re looking for a Product Experience Specialist who can turn every customer interaction into trust, clarity, and delight. You’ll be the first line of experience for our growing community guiding them before they buy, supporting them after they do, and helping them understand the tech behind our products.If you’ve worked in consumer appliances, hardware, or tech-enabled products, and love helping people get the most out of what they use every day this role is for you.Key Responsibilities:1.Manage and resolve customer queries via email, phone, live chat, and social media within defined SLAs.2. Support customers during the pre-purchase phase with product guidance and recommendations.3. Troubleshoot product issues, guiding customers through resolution steps and coordinating with service/repair partners.4. Handle warranty claims, replacements, and returns in line with company policies.5. Maintain accurate customer interaction logs in CRM.6. Comfortable working & set up automate Workflow with AI-driven tools (chatbots, response assistants, IVR options).7. Collaborate with product, operations, and logistics teams to ensure smooth resolution of complaints.8. Monitor and report recurring customer pain points to inform product and process improvements.9. Proactively engage with customers to enhance satisfaction, reduce churn, and encourage repeat purchases.10. Talk to customers like humans, not tickets, turning frustration into delight and curiosity into conversion.11. Tech-savvy, quick to grasp product specifications and technical troubleshooting.12. Troubleshoot issues with hardware products, escalating to internal teams when neededWhat We’re Looking ForMust-HavesExperience handling customer support for consumer appliances / hardware products (air fryers, kitchen appliances, electronics, home devices, etc.)Strong troubleshooting and analytical skills.Excellent communication — clear, warm, and human.Comfort with both technical nuance and customer empathy.Ability to manage high-volume queries with calm and clarity.Tech-savvy — quick to learn new systems, tools, and product specs.Good-to-HavesExperience in sales, customer delight programs, or community management.Exposure to design-led or tech-led D2C brands.Familiarity with CRM tools, support platforms, and AI workflows.Interest in modern living, design, and the future of home devices.

  • Presales Specialist

    6 days ago

    Kanpur, India OneXtel Full time

    We are looking for a skilled Product Specialist with strong domain knowledge in CCaaS , SaaS , GPS tracking systems , cybersecurity , NOC monitoring , hardware infrastructure , and cloud services . This role bridges product, sales, and technical teams to ensure seamless product delivery and client satisfaction.Key Responsibilities:Serve as the subject matter...

  • Customer Support Specialist

    3 weeks ago

    Kanpur, India NextBigE Full time

    Location: Sector 7, Noida Joining: Immediate Salary (CTC): 15,000-20,000 Experience: 2 years at least Specialty: If worked in E-Commerce and B2B It will be beneficial Software Knowledge: EMail, WhatsApp, MS ExcelCompany Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across...

  • User Experience Specialist

    2 days ago

    kanpur, India beBeeUI Full time

    Job Title: UI/UX DesignerWe are seeking a talented and detail-oriented UI/UX professional to join our team.As a UI/UX Designer, you will contribute to the design and development of intuitive, visually engaging interfaces across web, desktop, and mobile platforms.Key Responsibilities:Collaborate closely with product managers, engineers, and stakeholders to...

  • Digital Product Designer

    7 days ago

    Kanpur, India beBeeUser Full time

    User Experience SpecialistWe are seeking a skilled User Experience Specialist to drive the design of our digital products.Collaborate with product managers and engineers to create user-centric designs.Design intuitive, responsive interfaces for web, desktop, and mobile applications.Create wireframes, user flows, and interactive prototypes using...

  • Field Sales Specialist

    11 hours ago

    Kanpur, Uttar Pradesh, India HARLUX VIDA (OPC) PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionHarlux Vida is committed to providing advanced healthcare, lifestyle, and beauty products under its brands "XLONS" and "BESTIES." The XLONS brand specializes in healthcare and beauty solutions, offering top-quality products to enhance well-being. BESTIES, a soon-to-launch fashion brand, aims to deliver innovative and stylish fashion...

  • Research Specialist

    4 weeks ago

    Kanpur, India Coforge Full time

    Job Title:Senior Manager/ Associate Director Skills : Research Analyst, Market Trends, Competitive Analysis Experience:10+ years Location:Greater NoidaWe at Coforge are hiring Research Specialist with the following skillset:Responsibilities: Industry Expertise: Possesses an expert-level understanding of the airline/airport industry, including industry...

  • Sales Specialist

    4 days ago

    Kanpur, India FinnDMC Full time

    Company DescriptionFinnDMC is a premier B2B destination management company specializing in crafting personalized travel experiences to Finland. With a focus on showcasing the unique beauty of Finland, including the Northern Lights, Lapland's serenity, and Helsinki's vibrant culture, we work with travel agents worldwide to deliver exceptional itineraries. Our...

  • Sales Specialist

    3 days ago

    Kanpur, India FinnDMC Full time

    Company DescriptionFinnDMC is a premier B2B destination management company specializing in crafting personalized travel experiences to Finland. With a focus on showcasing the unique beauty of Finland, including the Northern Lights, Lapland's serenity, and Helsinki's vibrant culture, we work with travel agents worldwide to deliver exceptional itineraries. Our...

  • Sales Specialist

    4 weeks ago

    Kanpur, India Infinity info solution Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site Sales Specialist role located in Kanpur at Infinity Info Solution. The Sales Specialist will be responsible for communication with customers, providing excellent customer service, driving sales, conducting training, and managing sales activities.Qualifications-...

  • Research Specialist

    4 weeks ago

    Kanpur, India Coforge Full time

    Job Title:Senior Manager/ Associate Director Skills : Research Analyst, Market Trends, Competitive Analysis Experience:10+ years Location:Greater NoidaWe at Coforge are hiring Research Specialist with the following skillset: We are looking for someone who can assist the TTH team in analyzing industry trends by researching and documenting the strategic focus...