Customer Service Representative

6 days ago

west bengal, India NIIT Full time

Night Shift Customer Service Associate US Process

📍 Location: Sector V, Salt Lake, Kolkata 700091 🕒 Shift Timings: Night Shift 📅 Work Days: 5 days working


About Us

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.


Role Overview

We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector.


Key Responsibilities

  • Customer Interaction: Handle inbound voice calls, providing exceptional service to US-based clients.
  • Issue Resolution: Address customer queries effectively, ensuring timely and accurate solutions.
  • Quality Assurance: Maintain high standards of service delivery, adhering to client SLAs.
  • Documentation: Accurately record customer interactions and follow up as necessary.
  • Continuous Improvement: Identify opportunities for process enhancements and share feedback.

Desired Profile

  • Communication Skills: Excellent proficiency in English (both spoken and written).
  • Flexibility: Willingness to work night shifts and adapt to rotational schedules.
  • Technical Skills: Basic computer literacy and familiarity with MS Office applications.
  • Education: Open to graduates from various disciplines (B.Com, B.A, BBA, BSc, B.Pharma,). Note: Technical degrees such as BTech, MTech, MCA, BCA, MBA, and Hotel Management , bsc (IT and HM)are not eligible.
  • Experience: Freshers are welcome; prior experience in customer service is a plus.

Compensation & Benefits

  • Transportation: One way cab facilities are available
  • Work Environment: Collaborative and supportive team culture.

How to Apply

Interested candidates can apply directly or share their resumes via email to Jasleen.2.Kaur@niitmts.com or contact 7042458078 for further information.


Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team


NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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