Multilingual Customer Service Representative

1 week ago


kannur, India beBeeNepali Full time

Customer Support SpecialistWe are seeking a skilled Customer Support Specialist proficient in Nepali and English to deliver high-quality assistance to our customers.Key Responsibilities:Customer Queries: Respond to customer inquiries via calls, chats, and emails.Needs Analysis: Analyze customer needs and offer accurate solutions.Documentation: Document interactions in CRM tools and follow standard procedures.Cross-Functional Collaboration: Collaborate with internal teams to resolve complex issues.Metric Maintenance: Maintain service quality, response time, and customer satisfaction metrics.Requirements include exceptional command of Nepali and English, strong communication skills, ability to work remotely, and basic computer literacy.



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