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Customer Service Associate
2 weeks ago
About the RoleWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in providing exceptional support to our clients. Your primary responsibility will be to ensure that our clients' customer service operations run smoothly and efficiently.Respond to client inquiries about product usage, features, and best practicesTroubleshoot issues clients face with AI agent performance and platform functionalityConfigure and fine-tune AI agents when they're not responding correctly or when clients escalateGuide clients through setup, onboarding, and ongoing platform optimizationDocument common issues and contribute to knowledge basesCollaborate with the product and engineering teams to flag bugs and suggest improvementsWhat We Are Looking For1-3 years of experience in customer service or client support, preferably in a software-as-a-service (SaaS) environmentStrong written and verbal communication skills in EnglishAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsExperience with direct-to-consumer (D2C) brands customer service is a plusFamiliarity with customer relationship management (CRM) tools, ticketing systems, or helpdesk platforms preferredWhy Work With Us?Be part of a fast-growing AI startupWork at the intersection of AI and customer experienceOpportunity to grow as the company scalesCollaborative, no-hierarchy culture
