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Remote Patient Service Representative Opportunity

2 weeks ago

kannur, India beBeeCustomerService Full time

Job Title: Patient Service RepresentativeDescriptionWe are seeking a highly skilled and compassionate Patient Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to patients through phone calls, emails, and chats. You will be the first point of contact for patients, answering their inquiries, resolving issues, and ensuring their satisfaction.You will work closely with our team to maintain accurate records of patient interactions in our CRM system. Your goal is to achieve high levels of customer satisfaction and meet or exceed performance targets.ResponsibilitiesPatient Interaction: Communicate effectively with patients via phone, email, and chat, demonstrating empathy and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible.Product Knowledge: Maintain a deep understanding of our products or services to answer customer queries and provide accurate recommendations.Documentation: Accurately record patient interactions, transactions, and issues in the CRM system.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.QualificationsCustomer Support, Customer Satisfaction, and Customer Experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyWorking ConditionsThe ideal candidate will have a quiet and brightly illuminated workspace with a reliable internet connection. They will also require a laptop with a minimum of 8GB RAM, an i5 8th-gen processor, a 720P webcam, and a headset.