Patient Experience Coordinator

2 weeks ago


kannur, India beBeeCustomer Full time

Key ResponsibilitiesWe are seeking a skilled Patient Services Specialist to provide exceptional customer service to clients via calls, handle inquiries, resolve issues, and ensure customer satisfaction.Patient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to policies and guidelines.Product Knowledge: Maintain a deep understanding of products or services to answer customer queries and provide accurate recommendations.Documentation: Record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.


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