Sky-Analyst-Service Quality-Sky Channel-Service Quality

Job Description As a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and enhancing our contact center's performance. Your primary responsibility will be to assess and evaluate the quality of customer interactions, providing valuable insights and recommendations to improve overall service standards. This role is integral to our...

Job Description The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is an integral part of our customer service team, dedicated to providing exceptional support to our credit cardholders. You will be the first point of contact for customers, offering assistance and guidance with their credit card-related inquiries. Additionally, you will play...

Job Description As an RM-Sky Channel-Contact Centre Inbound representative, you will be the front-line support for our credit card customers. Your primary goal is to ensure customer satisfaction and loyalty by delivering exceptional service and building strong relationships. You will also play a crucial role in promoting and cross-selling our bank's...

Job Category KMBL Degree Level Bachelor s Degree Key Responsibilities Conduct regular financial and sales audits to ensure data accuracy and compliance with internal policies Analyze audit findings and prepare detailed reports with actionable insights Collaborate with cross-functional teams to identify process gaps and recommend improvements Maintain and...

Job Description JD - RM - Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 - Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided...

**Sky channel - Service - Affluent - RM** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - **To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction**: -...

Job Description The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive...

Job Category KMBL Degree Level Bachelor s Degree Handling customer queries complaints primarily on emails letters and calls for Retail Assets Adhere to agent-level Service Level Agreement SLAs specific by the process Ensure adherence to time schedules Turn Around Time Complete the logs specified by the process End-of-day target Adherence to Information...

Job Description Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks....

Job Description To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. . This skill will also do sales with assigned customer based mapped to them. . Measure of outcomes - NPS,...