Customer Success Executive

8 hours ago

bangalore, India Saas and Enterprise Software Company Full time

As a Customer Success Executive, you will be the voice of the customer within

company ensuring smooth onboarding, adoption, and satisfaction. You will work closely

with clients to understand their goals, resolve issues, and provide an exceptional customer

experience that drives loyalty and growth.


Key Responsibilities

Act as the primary point of contact for assigned customers post-onboarding.

Understand customer business objectives and align our solutions to their goals.

Provide product guidance, training, and support to ensure successful adoption.

Monitor account health and usage metrics to identify risks or opportunities.

Collaborate with cross-functional teams (product, support, sales) to resolve issues and deliver value.

Conduct regular check-ins and business reviews with clients.

Gather feedback and relay it to product and engineering teams for improvement.


Requirements


0–2 years of experience in customer success, account management, support, or related roles.

Strong communication and interpersonal skills—verbal and written.

Ability to build relationships and manage multiple client accounts.

Comfortable using CRM and collaboration tools (e.g., HubSpot, Salesforce, Slack, etc.).

Customer-centric mindset with strong problem-solving abilities.

Eagerness to learn technology and support digital products

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