Team Leader – Call Centre
2 days ago
Team Leader Call Centre Location: Muddenahalli, Chikkaballapur, Karnataka Experience: Minimum 35 years (with 1+ year in a team lead/supervisory role) Employment Type: Full-time | 6-day workweek Why Join Us?At SMSIMSR, we are not just answering callswere connecting people to compassionate care. As a Call Centre Team Leader, you will lead a dynamic front-line communication team handling patient queries, appointment bookings, feedback, and support. This is your opportunity to ensure an exceptional patient experience in a fast-paced, mission-driven hospital environment. Key Responsibilities:Lead, supervise, and motivate a team of call center agents to achieve service targets.Monitor inbound and outbound calls, ensuring high-quality and empathetic communication.Manage scheduling, reporting, and performance reviews for your team.Handle escalated queries or complaints and ensure timely resolution.Provide onboarding, coaching, and refresher training for agents.Track KPIs such as average handling time, first call resolution, call abandonment rate, etc.Coordinate with hospital departments (OPD, diagnostics, billing, etc.) for smooth information flow.Generate daily/weekly reports and present actionable insights to management. What We Offer: A people-centric role in a respected healthcare institution Opportunity to lead a growing team in a service-first environment Hands-on experience with call center systems & CRM platforms Housing and other benefits (discussed during hiring) Exposure to hospital operations and patient relationship management
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Career in Call Centres
6 days ago
India Lakshya Full time**_What_**: Information Technology (IT), the greatest change agent of the twentieth century, is changing the way we live, work, communicate, shop and study practically everything we do. IT is also changing the way we do business. Not only does it remove the barriers of distance and geography, but it also dramatically alters ‘how’ business is done. It is...
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Executive Call Centre
1 week ago
Bangalore North, Karnataka, , India Telradsol Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description Executive -Call centre Duties and Responsibilities: Handle calls to understand and address company's and client's needs and requirements. Responding efficiently and accurately to callers and ensuring that client feels supported and valued. Providing comprehensive support to all clients. Should be able to get and provide accurate...
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Team Leader
3 days ago
Tamil Nadu, India, Guindy, Chennai Matrimony Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJOB DESCRIPTIONJob CodeBand: 2Level(s): Designation TitleTeam LeaderRoleReporting toManager / Sr. Manager / AGMAbout Us Ltd is one of India's largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with...
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Team Leader
7 days ago
Bhubaneshwar, Odisha, , India Igssl Full time ₹ 4,00,000 - ₹ 6,00,000 per yearMinimum 1year of team handling experience in Liability sales.Responsibilities: • Drive and achieve targets on aregion wide scale for the retail liabilities business Provideessential infrastructure in coordination with the bank to support local -levelFeet on Street (FOS) employees.• Monitor the overall performanceof the FOS structure associated with...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description The Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive...
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Team Leader Chemistry
1 week ago
India PI Health Sciences Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Description Business Division:CreAgroDepartment: ChemistryLocation:Udaipur Position Title-Team Leader, ChemistryReporting to (Title) – Group Leader – ChemistryLevel – J2 – M1 Position Purpose The role holder shall report to the Group Leader and shall perform research activities as designing and conducting scientific experiments,...
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Team Leader
1 week ago
Poonamallee, Tamil Nadu, , India Igssl Full time ₹ 12,00,000 - ₹ 36,00,000 per year• Drive and achieve targets on a region wide scale for the Retail Assets business exclusively focusing on unsecured loan, Vehicle loan business and other products.• Provide essential infrastructure in coordination with the bank to support local -level Feet on Street (FOS) employees.• Monitor the overall performance of the FOS structure associated with...
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▷ [27/10/2025] Executive Call Centre
3 weeks ago
Bengaluru, India Teleradiology Solutions Full timeJob Description Job Description Executive-Call centre Duties and Responsibilities: Handle calls to understand and address company's and client's needs and requirements. Responding efficiently and accurately to callers and ensuring that client feels supported and valued. Providing comprehensive support to all clients. Should be able to get and provide...
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Team Leader
5 days ago
Noida, India Niva Bupa Health Insurance Full timeJob Description JOB PROFILE Position Telesales Team Leader/Sr. Team Leader Telesales/ ARM Location Noida Reports to Manager Digital SBU Category Digital SBU Telesales Reporting Level TL Our Purpose At Niva Bupa, our purpose is to give every Indian the confidence to access the best healthcare by empowering them with knowledge, guiding them with expertise, and...
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Team Leader- WFM RTA//International BPO
16 hours ago
Gurugram, Gurugram, India Hiresquad Resources Full timeJob Description MNC in Gurgaon Hiring for Team Leader WFM RTA IC Role CTC UPTO 8 LPA based on Experience & Last CTC Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Shifts 24*7 Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all...