Executive Call Centre

1 day ago

Bangalore North Karnataka India Telradsol Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Description Executive -Call centre Duties and Responsibilities: Handle calls to understand and address company's and client's needs and requirements. Responding efficiently and accurately to callers and ensuring that client feels supported and valued. Providing comprehensive support to all clients. Should be able to get and provide accurate information. Should be willing to work in a changing environment. Adherence to company and hospital policies. Coordinate with internal teams. Handle huge amount of inbound and outbound call volumes efficiently. Identify and escalate priority issues. Route calls to appropriate resources. Follow up with clients when necessary and complete the call. Document all call information according to standard operating procedures. Should be able to understand IT related issues and escalate to the appropriate team. Should be able to multitask. Should be able to work on multiple internal software platforms. Should monitor emails and respond whenever needed. Requirements: Should have good verbal and written communication skills. Should be a good listener. Should be a team player and work independently when required. Should be willing to work on weekends. Candidate with home science background is an advantage. Should be flexible to work in different shifts. Strong computer skills. Should have 1 or 2 years of international voice process experience(Optional). Knowledge of customer service principles and practices. Basic knowledge of MS office.  High level of professionalism. Interested can apply to ;\/a>

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