Customer Advocacy Manager

1 week ago

bangalore, India Check Point Software Full time

The Check Point Customer Success Program provides a select group of customers with access to a team of headquarter-level resources that are focused on stabilization and process improvement. Customers in the program interact with Customer Success Managers, who have direct access to executive management as well as all company technical and business functions. Job location - Bangalore / MumbaiYou will be responsible for:Proactively engaging with the customers and work closely with the assigned Check Point account teams to coordinate efforts as well as resources to support challenges and projectsActing as the single owner of recovery project plan and as the single point-of-contact for remediation activitiesHandling rapid and effective escalationCoordinating onsite and remote assistance for customers as requiredMonitoring ongoing support calls (SR’s) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolutionPlanning and reviewing major upgrades, refresh projects and new deploymentsBuild a plan together with the customer to better understand current and future security needs as well as technical and operational challengesHandling proactive customer, partner and field knowledge transfer for longer-term stabilityRegular activity tracking and reportingWhat you will bring to the table:10+ years of experience working with Check Point solutions, including: security appliances, software gateways, cloud technologies, management platforms, Endpoint and mobile solutionsSecurity Engineering, Support, Integration or Customer Success previous experience is a plusProject management expertise requiredA customer-first approachExcellent communication skillsFluency in English and familiarity with other languages (an advantage)Strong organizational skillsAbility to communicate with executives internally and with customer executive management, including expertise in summarizing complex challenges into concise messagesFamiliarity with any needed ticketing/project management tools

  • Customer Advocacy Manager

    2 days ago

    bangalore, India Check Point Software Full time

    The Check Point Customer Success Program provides a select group of customers with access to a team of headquarter-level resources that are focused on stabilization and process improvement. Customers in the program interact with Customer Success Managers, who have direct access to executive management as well as all company technical and business...

  • Customer Advocacy Manager

    1 week ago

    Bangalore, India Check Point Software Full time

    The Check Point Customer Success Program provides a select group of customers with access to a team of headquarter-level resources that are focused on stabilization and process improvement. Customers in the program interact with Customer Success Managers, who have direct access to executive management as well as all company technical and business functions....

  • Program Communications

    4 weeks ago

    Bangalore, Karnataka, India Weekday AI Full time

    This role is for one of the Weekday s clients Salary range Rs 2800000 - Rs 3000000 ie INR 28-30 LPA Min Experience 5 years Location Bengaluru JobType full-time We re seeking a Program Communications Advocacy Lead to drive impactful storytelling visibility and digital advocacy for a national initiative focused on ending unsafe manual scavenging and promoting...

  • Customer Success Manager

    1 week ago

    bangalore, India Weekday AI Full time

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • ▷ (Apply Now) Customer Advocacy System Engineer

    4 weeks ago

    Bangalore, Karnataka, India Nutanix Full time

    The Opportunity Do you love technology Are you ready to transform the way companies work If you have a passion for Enterprise Cloud and or Cloud Native Technologies and a vision for the future of business we want to talk with you Nutanix NTNX is looking for a passionate Customer Advocacy Systems Engineer to help our customers in their cloud transformation...

  • Architect - Developer Advocacy

    2 weeks ago

    bangalore, India Wayfair Full time

    Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team's hybrid work schedule requirements.Who We Are:Wayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a...

  • Architect - Developer Advocacy

    2 weeks ago

    bangalore, India Wayfair Full time

    Candidates for this position are preferred to be based in Bangalore, India and will be expected to comply with their team's hybrid work schedule requirements. Who We Are: Wayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a...

  • Customer Success Manager

    1 day ago

    Bangalore, India Decode Age Full time

    Location: Bengaluru  Function: Customer Success, Experience & Support  Reporting To: Growth Head/ CEO  About Decode Age   Decode Age is India’s first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C...

  • Customer Loyalty Strategist

    3 days ago

    bangalore, India beBeeCustomer Full time

    Job SummaryThis position is responsible for fostering a strong community of loyal customers and amplifying their success as powerful social proof.Customer Advocacy & Community: Develop and manage a robust customer advocacy program, identify, recruit, and nurture customer advocates, and oversee the customer advisory board or user community/forum.Social Proof...

  • Customer Success Manager

    3 weeks ago

    Bangalore, India Algonomy Full time

    ROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM), you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...