▷ (Apply Now) Customer Advocacy System Engineer

The Opportunity Do you love technology Are you ready to transform the way companies work If you have a passion for Enterprise Cloud and or Cloud Native Technologies and a vision for the future of business we want to talk with you Nutanix NTNX is looking for a passionate Customer Advocacy Systems Engineer to help our customers in their cloud transformation journey You will become the trusted advisor on Nutanix solutions to assist customers in their understanding of our technology while helping our account manager and sales team ensure effective adoption of our subscription products We are looking for motivators and go-getters who have a drive for continuous improvement and will be an advocate for our customers to communicate engagement insights to broader audiences In this role you will report to the Senior Director for Customer Advocacy Systems Engineering who along with the team will assist and mentor you with many continuous opportunities for learning and career growth Systems Engineering at Nutanix Our Systems Engineering Solution Sales organization is made up of 800 customer-focused technical sales professionals who are responsible for identifying and matching technology opportunities with the customer s business issues and objectives as well as channel partner training and enablement This team also acts in a consultative fashion and is looked to as an expert in their field by the Nutanix sales customer success business partners and customers Your Role - To drive successful onboarding adoption and expansion of Nutanix solutions ensuring customers achieve their business and technical goals Cross-functionally collaborates and communicates across Nutanix departments e g Sales Channel Support Product Management and leads cross-functional special projects e g marketing enablement when required Ensure a high level of licensing management and activation for Nutanix customers Analyse customer data e g telemetry customer conversations support cases to track adoption consumption to provide guidance and recommendations that will improve the customer experience and outcomes and increase adoption Build Progress Check-Ins for Customer Success Reps CSRs to drive customer conversations to ensure continued success Gather insights and feedback through customer conversations to discover potential expansion opportunities and advocate customer requirements in the Nutanix ecosystem Assist customers in optimizing their Nutanix deployments for performance scalability resilience and business fit Advise customers on new relevant features and ensure a high adoption rate Prepare and deliver progress checks in coordination with CSRs Conduct solution demonstrations and workshops for customers Proactively coach team members on best practices to ensure the success of the team and every customer Be a go-to customer expert on Nutanix solutions and become a Subject Matter Expert over time What You ll Bring Bachelor s degree or Certificate in Computer Science Information Technology or relevant experience 4 to 6 years of related experience Excellent written and verbal communication skills You re able to work with a wide variety of people and collaborate with geographically distributed teams effectively communicating to both technical and non-technical audiences everything from data points and technical product details to delivering critical feedback Knowledge of application and server virtualization and cloud services Basic understanding of Cloud-Native or Modern Apps development technologies such as containers Kubernetes microservices etc would be a definite plus A passion for technology and learning with a can-do attitude Flexible and adaptable You embrace ambiguity and can adapt to change or new situations Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team A customer-first mindset You re passionate about delivering a high-quality support experience and providing customers with the products they need to succeed You are focused on value-added interaction with our customers toward ensuring the effective adoption of our subscription products The ideal candidate is passionate about serving customers Must be able to travel up to 25 of time predominantly in territory and event-based opportunities How we work This role operates in a hybrid capacity blending the benefits of remote work with the advantages of in-person collaboration For most roles that will mean coming into an office a minimum of 3 days per week however certain roles and or teams may require more frequent in-office presence Additional team-specific guidance and norms will be provided by your manager Nutanix is an equal opportunity employer Nutanix is an Equal Employment Opportunity and in the U S an Affirmative Action employer Qualified applicants are considered for employment opportunities without regard to race color religion sex sexual orientation gender identity or expression national origin age marital status protected veteran status disability status or any other category protected by applicable law We hire and promote individuals solely on the basis of qualifications for the job to be filled We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment free of unlawful discrimination intimidation or harassment As part of this commitment we will ensure that persons with disabilities are provided reasonable accommodations If you need a reasonable accommodation please let us know by contacting