▷ (Apply Now) Systems Reliability Engineer Iii

Hungry Humble Honest with Heart The Opportunity Are you a top-tier Systems Reliability Engineer with a strong expertise in networking virtualization and cloud technologies along with a passion for delivering exceptional customer support If so you ll thrive in our dynamic hybrid team at Nutanix where you ll have the opportunity to work on cutting-edge projects collaborate with leading technology specialists and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance About the Team The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix Based in Pune this team is composed of top-tier technology specialists who thrive on innovation and problem-solving Emphasizing a culture of continuous learning knowledge-sharing and teamwork the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting-edge projects that directly impact customers experiences and successes You will report to the Sr Manager Worldwide Support who fosters a supportive and customer-centric leadership style This manager emphasizes collaboration and growth ensuring that each team member has the opportunity to excel in their role The work setup for this position is hybrid requiring team members to be in the office three days a week for meetings and collaboration while allowing flexibility for remote work on other days This role does not require any travel enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work-life balance in a hybrid setup Your Role Troubleshoot and resolve complex technical issues ensuring high customer satisfaction Collaborate with developers to identify product defects and enhance serviceability Analyze customer data to mitigate risks and improve product reliability Foster partnerships with technology allies for collaborative issue resolution Contribute to and expand internal and external knowledge bases for continuous improvement Mentor junior team members to foster a collaborative and growth-oriented culture Gather customer feedback to drive product enhancements in collaboration with development teams Provide rotational support coverage during weekdays and off-hours as necessary What You Will Bring 7-9 years of experience in Systems Reliability Engineering or similar roles Strong expertise in troubleshooting Virtualization preferably VMware ESXi Networking layer 2 3 Linux Systems DevOps Cloud or Enterprise Storage Proficient in communication both written and verbal for effective cross-team collaboration Experience in directly resolving complex technical issues with customers Degree in Engineering or Computer Science preferred Customer-driven mindset focused on delivering high-quality support experiences Familiarity with technologies from partners such as VMware Citrix and Microsoft Ability to develop tools and enhance internal and external knowledge bases Work Arrangement Hybrid This role operates in a hybrid capacity blending the benefits of remote work with the advantages of in-person collaboration For most roles that will mean coming into an office a minimum of 3 days per week however certain roles and or teams may require more frequent in-office presence Additional team-specific guidance and norms will be provided by your manager Nutanix is an equal opportunity employer Nutanix is an Equal Employment Opportunity and in the U S an Affirmative Action employer Qualified applicants are considered for employment opportunities without regard to race color religion sex sexual orientation gender identity or expression national origin age marital status protected veteran status disability status or any other category protected by applicable law We hire and promote individuals solely on the basis of qualifications for the job to be filled We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment free of unlawful discrimination intimidation or harassment As part of this commitment we will ensure that persons with disabilities are provided reasonable accommodations If you need a reasonable accommodation please let us know by contacting