Product Support Specialist

1 month ago


bangalore, India Sidepanda Full time
Looking for someone who has experience in providing technical and customer support. We are a lean startup with a clear vision to stay calm and grow a profitable business. Our goal is to build a sustainable business so that we can live our lives peacefully and also build a strong business along the way. You will be responsible to help us in the journey and enjoy the journey with us.
Responsibilities
Handle day to day(Tues-Sunday, Monday is off) responsibilities of customer support(chat and emails)
Take customer calls and help them over it
Solve small technical issues for the customer
Create knowledge base and add proper documentation
Understand the product end to end
Be part of the vision and get involved with the team
Follow the process judiciously
Qualifications
1-4 years of experience in customer support
Experience with Shopify is a must
Experience in HTML, CSS, JS is a must
We are a remote company so work from anywhere
There will be fixed defined timings so you should be comfortable with that
Bonus if you have worked with Shopify apps before

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