Product Support Specialist

1 month ago

bangalore, India Integra Connect Full time

About IntegraConnect Integra Connect delivers a comprehensive, integrated suite of cloud-based technologies and services that enable specialty groups to optimize clinical and financial performance as reimbursement shifts to value-based models. Connected by the IntegraCloud platform, the company’s core applications span population health including care management; advanced analytics; medication therapy management; specialty-specific EHR; practice management; and revenue cycle management. All are designed to help specialty practices transform operationally in adherence with complex regulations, including MACRA program requirements. Integra Connect partners with large groups in the U.S. focused on oncology and urology, as well as with other key healthcare constituents, including emergency medical services firms, hospitalist groups and life sciences companies. Roles and Responsibilities: • Field inbound phone and e-mail requests from Integra Cloud clients. • Deliver an exceptional client experience by identifying and documenting client needs and issues: effectively applying problem solving techniques, educating clients and following issues through in a timely manner to a successful resolution. • Follow established procedures and escalation paths for internal and external issue resolution while ensuring adherence to established SLAs. • Follow established procedures and escalation paths for internal and external issue resolution while ensuring adherence to established SLAs. • Develop and execute short-term actions to resolve complex client issues. • Develop both new and existing online knowledge center documentation. • Provide emergency on-call support during non-business hours. • Work closely with other Product Support team members, including Product Owners, Product Delivery and EIS. • Ability to work with and understand Client and vendor questions and needs • Work with Developers and QA Team Members on research and effective solutions Minimum requirements : • 2-3 years of professional experience in Technical Support, preferably software or application support. • Bachelor's degree in Computer Science, Information Technology, related technical degree or equivalent experience preferred. • Excellent spoken and written communication skills. • Working knowledge of Microsoft Windows products. • Strong PC administration and troubleshooting skills. • Experience with CRM software is preferred. • Experience with ticket tracking and knowledge base software is preferred.

  • Product Support Specialist

    1 month ago

    Bangalore, India Vikgol Full time

    Job Summary:The Product Support Specialist provides expert technical assistance and troubleshooting to customers and internal teams, ensuring seamless product performance and functionality. They act as the primary point of contact for diagnosing technical issues, addressing customer inquiries, and collaborating with engineering teams to enhance product...

  • Cloud Data Quality Specialist

    1 month ago

    Bangalore, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Data Quality Developer Job DescriptionJob Title: Cloud Data Quality DeveloperAbout the Role:At Cloud Analogy CRM Specialist Limited, we're seeking an experienced Data Quality Developer to join our team. As a key member of our data quality team, you'll play a crucial role in ensuring the accuracy and reliability of our data.Responsibilities:- Develop new data...

  • Cloud Data Governance Specialist

    1 month ago

    Bangalore, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Cloud Data Governance SpecialistAt Cloud Analogy CRM Specialist Limited, we are seeking a highly skilled Cloud Data Governance Specialist to join our team. As a key member of our data management team, you will be responsible for supporting the global deployment of Data Quality (DQ) solutions for various clients, accounts, and business lines. Your primary...

  • Product Specialist

    3 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Product Specialist

    3 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Product specialist

    1 week ago

    Bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the...

  • Product Specialist

    2 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of...

  • Product specialist

    1 month ago

    Bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world...

  • Product Specialist

    4 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Product Specialist

    3 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Product Specialist

    1 month ago

    Bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where...

  • Product Specialist

    2 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of...

  • Product Specialist

    2 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of...

  • Product Support Specialist

    3 days ago

    Bangalore, India Tripgain Travel and Expense Management Solutions Full time

    Role in nutshell: As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as...

  • Product Support Specialist

    1 month ago

    Bangalore, India Vikgol Full time

    About the RoleVikgol is seeking a skilled Product Support Engineer to join our team in Bengaluru. This is a full-time on-site role that requires providing customer support, technical support, and troubleshooting for products.Key Responsibilities- Diagnose and troubleshoot issues across the customer and lender journey by analyzing AWS logs, troubleshooting on...

  • Document Production Specialist

    6 days ago

    Bangalore, India WSP in India Full time

    We are WSP - Join us and make your career future ready! YOUR NEW ROLE, WHATS INVOLVED? This role is critical in ensuring quality deliverables are issued to our clients across all areas of WSP. The Document Production Specialist will have excellent typing skills, attention to detail, and the ability to handle multiple tasks with ease. The Document...

  • Product Specialist

    1 month ago

    Bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where...

  • Product Specialist

    1 month ago

    bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Product Specialist

    3 weeks ago

    bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...

  • Product Specialist

    2 weeks ago

    Bangalore, India Informatica Full time

    Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the...