Technical Support Specialist

1 week ago


moradabad, India beBeeTechnical Full time

Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced technical support specialist to join our team. The successful candidate will be responsible for providing advanced technical support and product expertise to our customers, with a focus on improving their overall experience.The ideal candidate will have a strong background in Java support, software services, and system administration, as well as experience working with cross-functional teams to resolve complex issues.In this role, you will work closely with other team members to identify and resolve technical issues, communicate progress updates and action plans to customers, and participate in customer-facing calls and escalations.To be successful in this position, you will need:A minimum of 8 years of experience in Java support, software services, and system administrationExperience with operating systems (e.g. Linux, OS X, Windows)Subject matter expertise in multiple Atlassian productsStrong communication and problem-solving skillsResponsibilities:Provide advanced technical support and product expertise to customersWork with cross-functional teams to resolve complex technical issuesCommunicate progress updates and action plans to customersParticipate in customer-facing calls and escalationsRequirements:Minimum of 8 years of experience in Java support, software services, and system administrationExperience with operating systems (e.g. Linux, OS X, Windows)Subject matter expertise in multiple Atlassian productsStrong communication and problem-solving skills



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