Web Application Technical Support Specialist

6 days ago


moradabad, India beBeeSupportEngineer Full time

Technical Support RoleWe are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will work closely with the Client Success department to deliver top-notch support for software technical issues.You will collaborate with the Engineering team to debug and resolve problems, ensuring timely and accurate customer feedback.This role requires strong communication and interpersonal skills, as well as proficiency in Linux, Java, JavaScript (React), MySQL, and AWS.The ideal candidate will have 3-5 years of experience in tech support for web-based applications with mobile interfaces, including experience with remote desktop applications, help desk software, and ticket management tools.Bachelor's degree in Computer Science or Information Technology is required.About the PositionWork during US hours (9 am to 6 pm Central Time)Troubleshoot technical issues independentlyQuickly identify and resolve customer issuesDeliver timely and accurate customer feedbackRequirementsBachelor's degree in Computer Science or Information TechnologyWork during US hours (9 am to 6 pm Central Time)3-5 years of experience in tech support for web-based applications with mobile interfacesProficiency in Linux, Java, JavaScript (React), MySQL, and AWSExperience with remote desktop applications, help desk software, and ticket management toolsStrong communication and interpersonal skills



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