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Application Technical Specialist

2 weeks ago

moradabad, India beBeeTechnical Full time

Job DescriptionYou will collaborate closely with the Client Success team to deliver high-quality Tier-2 client support for software technical issues and work in tandem with the Engineering department to identify and resolve these problems.Your key responsibilities include:Providing expert technical assistance to both internal and external usersFacilitating effective communication between development teams and stakeholdersSupporting the QA lead with quality assurance activitiesTroubleshooting complex technical issues with minimal input from the development teamEngaging with customers to promptly understand their concernsProposing temporary workarounds when fixes are not yet availableDelivering timely customer feedbackEnsuring that all problems are thoroughly resolved by following up with clientsProviding support for new application roll-outsDeveloping procedural documentationEffectively managing multiple cases simultaneouslyEvaluating and testing new releasesIdentifying innovative solutions to streamline operational processesRequirementsTo excel in this role, you will need to possess the following qualifications:Bachelor's degree in computer science or information technologyAvailability to work during US hours (9 am to 6 pm central time)3-5 years of experience providing technical support for web-based business applicationsProficiency in Linux, Java, JavaScript (React), MySQL, AWSFamiliarity with remote desktop applications and help desk softwareKnowledge of ticket management tools like Clickup, Jira, Trello etc.Excellent interpersonal skills and written communication