Enterprise Technical Support Professional

2 weeks ago

moradabad, India beBeetechnical Full time

Technical Support SpecialistWe're looking for an experienced technical support specialist to join our team. In this role, you'll be responsible for providing top-notch technical assistance to our enterprise customers after they've gone live with our platform.Your primary focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently. For select enterprise accounts, you'll also take on a technical point-of-contact role—ensuring continuity, technical context, and faster issue resolution.Key Responsibilities:Serve as a primary escalation point for customer-reported technical issues.Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration.Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysis.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the customer.Maintain detailed case notes, documentation, and internal/external knowledge base content.Requirements:Must-Have:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent experience.5+ years of experience in a technical support, product support, or similar customer-facing technical role (preferably in a SaaS environment).Understanding of procurement, supply chain, or enterprise systems (ERP, P2P, S2P platforms).Strong problem-solving skills with an analytical mindset.Experience with ticketing tools like Zendesk, Jira, or Freshdesk.Familiarity with APIs (REST/JSON), webhooks, and troubleshooting integrations.Basic knowledge of SQL for data analysis and issue investigation.Excellent communication skills — both written and verbal.Be easy to work with—maintain a positive, collaborative attitude, influence the team positively, and always be helpful.Nice-to-Have:Experience supporting procurement preferably or any SaaS products.Exposure to Single Sign-On (SSO), SAML, and OAuth authentication protocols.Familiarity with cloud platforms like AWS or Azure.Experience with log analysis and debugging tools.Why Work with Us?Work with a forward-thinking, global SaaS team supporting leading enterprise customers.Be the technical backbone for live customers, solving real-world issues across complex integrations and configurations.Collaborate closely with Product, Engineering, and Customer Success in a truly cross-functional environment.Build deep expertise in procurement tech, integrations, cloud, and enterprise platforms while working on impactful problems.Enjoy a flexible, remote-first culture that values ownership, autonomy, and continuous learning.

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