Digital Support Advocate

2 weeks ago


moradabad, India beBeeExperience Full time

Customer Experience Specialist OpportunityWe are seeking an experienced Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and customer support for our products, attending events, updating support materials, and interacting with customers online and in person.Key Responsibilities:Handle service tickets via email, live chat, remote support, and phone calls for assigned regions.Process English tickets from CIS, India, and Southeast Asia regions.Support dental events and visits to local dealers.Create and update troubleshooting guides.Monitor and respond to inquiries on various platforms.Requirements:Experience using Zendesk.Experience with SAP ERP systems.Basic understanding of IT infrastructure and hardware, with troubleshooting abilities.Experience in digital dentistry, CAD/CAM, or the dental industry.Over 3 years of experience in a company engaged in B2B business.Preferred Qualifications:A degree in dentistry (including dental hygiene and dental technology).Work experience in relevant industries.Proficient in SAP.Work Environment:Remote work opportunity.



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