Digital Platform Specialist

2 weeks ago


moradabad, India beBeeSupport Full time

Job Title: Digital Platform SpecialistWe are seeking a skilled professional to join our team as a Digital Platform Specialist. This role will involve providing technical support to our users, ensuring a seamless experience on our trading analytics platform.The ideal candidate will have strong problem-solving skills and the ability to work in a fast-paced environment.Key Responsibilities:Provide timely and accurate support to users via live chat and emailTroubleshoot issues related to account setup, imports, and analytics workflowsMaintain and efficiently search through our internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracyAbout UsWe are a FinTech company behind a global trading journal and analytics platform used by thousands of traders across US & Indian markets.Our platform helps traders analyze their performance and make better data-driven decisions.



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