Patient Service Advocate

2 weeks ago

moradabad, India beBeeRepresentative Full time

Remote Patient Service RepresentativeTripleThis role involves providing top-notch customer service to clients via calls, email, and chat. The ideal candidate will possess excellent communication skills, empathy, and a professional demeanor at all times.Key Responsibilities:Patient Interaction: Engage with patients through various channels while maintaining a high level of professionalism.Issue Resolution: Identify and resolve issues efficiently, adhering to company policies and guidelines.Product Knowledge: Maintain thorough understanding of products or services to provide accurate information and recommendations.Documentation: Accurately record customer interactions and issues in the CRM system.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues.Compliance: Ensure adherence to industry regulations and ethical standards.Continuous Improvement: Participate in ongoing training and development programs to enhance skills and knowledge.Feedback Handling: Gather customer feedback and report recurring issues or suggestions for process improvement.Team Collaboration: Collaborate with fellow team members to share insights and best practices.Required Skills and Qualifications:Customer Support, Customer Satisfaction, and Customer Experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyA bachelor's degree or higher in a related field is preferredExperience in a customer service or contact center environment is preferredLogistical Requirements:Quiet and brightly illuminated work environmentLaptop with a Minimum of 8GB RAM, an i5 8th-gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone

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