Help Desk Engineer

2 months ago

pune, India Hawaii Tech Support Full time

Company Description

Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions with an emphasis on reliability and security.


Role Description

We are seeking a dedicated and skilled Helpdesk Engineer to provide first-line technical support to end-users. The ideal candidate will be responsible for diagnosing and resolving hardware, software, cloud applications and network-related issues. This role involves direct interaction with users, troubleshooting issues, and escalating problems when necessary to ensure minimal downtime and maximum productivity. The ideal candidate will be willing to work in late night shifts.


Key Responsibilities:

  • Provide timely and accurate technical support for hardware, software, cloud applications and network issues via phone, email, or chat.
  • Diagnose and troubleshoot system failures, connectivity issues, and application errors.
  • Manage and track IT support tickets using a ticketing system, ensuring all issues are logged, prioritized, and resolved within agreed timeframes.
  • Install, configure, and update hardware and software, including operating systems and applications.
  • Maintain and update technical documentation, FAQs, and guides for end-users.
  • Assist with setting up new users and managing user permissions and access controls.
  • Educate and guide users on best practices to prevent issues and improve overall productivity.
  • Perform basic network administration tasks, such as managing user accounts, file permissions, and network connectivity.
  • Participate in the planning and implementation of IT infrastructure upgrades and new technology rollouts.
  • Conduct routine checks to ensure the integrity, security, and performance of IT systems.


Skills and Qualifications:

  • Proven experience as a Helpdesk Engineer or in a similar technical support role.
  • Strong knowledge of Windows and macOS operating systems.
  • Hands-on experience with networking technologies (DNS, DHCP, TCP/IP).
  • Familiarity with Remote Monitoring and Management (RMM) tools for proactive system maintenance and monitoring.
  • Experience in backup management and recovery processes, ensuring data protection and continuity.
  • Expertise in Microsoft 365 administration, including user account management, email configuration, SharePoint, OneDrive, and Teams setup and troubleshooting.
  • Proficiency in troubleshooting Microsoft 365 issues, ensuring optimal performance and security.
  • Basic knowledge of Cyber Security principles, including system hardening, access control, and threat identification.
  • Experience with remote desktop applications and helpdesk software (e.g., Manage, ServiceNow, Zendesk, Jira).
  • Ability to troubleshoot software and hardware issues in a logical and efficient manner.
  • CompTIA Security+ (S+) or similar cybersecurity certifications are highly desirable.
  • Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Strong organizational skills and the ability to manage multiple support tickets simultaneously.
  • CompTIA A+, Microsoft Certified Professional (MCP), or other relevant certifications are a plus.

  • Help Desk Specialist

    1 month ago

    Pune, Maharashtra, India Hawaii Tech Support Full time

    Job Title: Help Desk EngineerHawaii Tech Support is seeking a skilled and dedicated Help Desk Engineer to provide first-line technical support to our clients. As a Help Desk Engineer, you will be responsible for diagnosing and resolving hardware, software, cloud applications, and network-related issues.Key Responsibilities:Provide timely and accurate...

  • Help Desk

    5 months ago

    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. Must be fluent in Marathi. **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - Strong communication specifically Marathi. - Proficiency with Advance excel...

  • Help Desk

    5 months ago

    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.** **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - **Strong communication specifically Marathi.**: -...

  • Help Desk

    2 months ago

    Hinjewadi, Pune, Maharashtra, India Kasturi Housing Pvt Ltd Full time

    **Key Responsibilities**: - Document and track issues using systems - Escalate complex issues to appropriate teams as necessary. - Assist with user account management and access issues. - Collaborate with team members to improve service process **Qualifications**: - Bachelor’s degree - Previous experience in a help desk or customer support role. -...

  • Help Desk Specialist

    3 weeks ago

    Pune, Maharashtra, India Vimerse Infotech Inc Full time

    Job Title: Service DeskWe are seeking a skilled Help Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will possess excellent customer service skills and the ability to troubleshoot technical issues.Key Responsibilities:Provide technical support to clients via phone, email, or in-person.Resolve technical issues related to computer...

  • Help Desk Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Sri Sai Overseas Recruitment Full time

    Job SummarySri Sai Overseas Recruitment seeks a skilled Help Desk Support Engineer L2 to provide technical support and troubleshooting for our clients. The ideal candidate will have a strong background in Microsoft Exchange, Microsoft 365, and VMware vSphere, as well as experience with cloud hosting technologies such as AWS or Azure.Key...

  • Travel Help Desk Executive

    5 months ago

    Pune, India Executive81 HR Solutions Private Limited Full time

    Position: Travel Help Desk Executive **Payroll Organization**:Executive81 HR Solutions** **Client Location: Synergen Green** **Job Summary**: We are seeking a dynamic and highly organized individual to join our team as a Travel Help Desk Executive/Administration. his role requires strong communication skills, attention to detail, and the ability to...

  • Help Desk Executive

    5 months ago

    Pune, India JLL Full time

    JLL supports the Whole You, personally and professionally. Help Desk Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be...

  • Help Desk Support Engineer L2

    4 weeks ago

    Pune, India Sri Sai Overseas Recruitment Full time

    Required Qualifications: Minimum 5 years of systems engineering experience in Microsoft Exchange, Microsoft 365 (Exchange Online, Intune MDM, Teams, SharePoint, OneDrive),VMware vSphere/vCenter, and some degree of exposure to public Cloud Hosting Technologies (AWS or Azure). 2+ years of experience providing L2 production help desk...

  • Professional, Help Desk

    6 months ago

    Pune, India Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Help Desk Engineer

    1 month ago

    pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    1 month ago

    Pune, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Help desk engineer

    1 month ago

    Pune, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Help Desk Engineer

    3 months ago

    Pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    2 weeks ago

    pune, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Help Desk Engineer

    3 weeks ago

    pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    3 months ago

    Pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Help Desk Engineer

    3 months ago

    Pune, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Help Desk Engineer

    2 months ago

    pune, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Help Desk Engineer

    3 months ago

    Pune, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...