Professional, Help Desk

2 weeks ago

Pune, India Fiserv, Inc. Full time

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Professional, Help Desk
- This position is responsible for monitoring and troubleshooting of EPOC Hosts and Transaction Authorizations. Providing monitoring and support on issues related POS/ATM transaction authorizations, making, and receiving calls, troubleshooting alerts, and documenting steps taken.

**Responsibilities**:
The responsibilities of the position are:

- Actively own and resolve Host incidents that are generated via the standard monitoring tools, working closely with third party vendors and other internal or external partners.
- Ensure timely resolution and appropriately document comments and escalation. Common tasks include:
- Researching Host issues.
- Requesting or escalating SEV issues.
- Initiate and receive calls to and from clients and data centers to resolve incidents or document future events.
- Ensure incident documentation is well-written and easily understood and actionable by vendors and partners.
- Ability to develop extensive knowledge of Host and Interbank processes and technology.
- Follow established guidelines to accomplish tasks and solve routine/non-routine problems.
- Attend on-going training to achieve level of technical skill needed to solve more complex problems.
- Participate in continuous process improvement in order to improve service, reduce costs, and improve quality.
- Perform and complete other duties as assigned.

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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