Associate-Customer Success
1 day ago
Role : Sr. Executive/Executive - Customer Success (Hospitality)
Experience Range : 1 - 3 Years Experience
Qualification : Bachelors of Hotel Management
Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round
Role Summary :
Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from leading 4 star and 5 star hotels. Executive - Customer Success (Hospitality) plays a key role in the overall customer experience at BHIVE. You would be operating as a Centre Head of a centre and ensure best-in-class operations of the centre whereby ensuring superlative customer experience and a profitable P&L. Complete operational ownership of BHIVE Center with 500+ member capacity, which would be 24/7 operational. While leadership is a key skill, hands on work is also expected. You will also be the key relationship manager for well over 500 members who are part of 15 to 20 companies that would be located in your center.
Note: Preference will be given to those who have worked in top rated hotels like Oberoi, Taj, Novotel, ITC Group, Marriott and other leading 5 star hotels
Key Deliverables :
Be the Brand Ambassador for BHIVE
Responsible for catering to hospitality of large companies
Front-end and manage the centre whereby ensuring superlative customer experience
Design, Deploy and Drive Customer engagement initiatives
Hold P&L responsibility of the centre and ensure profitability with a great customer experience
Take strategic initiatives to ensure customer retention and expansions
Conduct market study and research towards ensuring best-in-class initiatives at BHIVE
Responsible for administering Customer Satisfaction survey and work towards a 100% CSAT
Ensure enhancement of BHIVE standards on a consistent basis
Ensure compliance as per BHIVE SOP
Key Competencies :
Effective Communicator
Result Oriented and Metric Driven
Strong Business Acumen
Networking Skills
Customer Centricity
Agile and Dynamic
Self Motivated
Team Player
About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for enterprises, democratizing investments in Bengaluru. With BHIVE Workspace’s extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Properties’ expertise in investment, the group redefines commercial real estate and financial services. BHIVE Workspace offers a collaborative ecosystem with over 27+ properties, 46,000 seats and spread across 1.8 million sq. ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes. To know more about the BHIVE GROUP, visit – www.bhive.group
BHIVE’s Mission: The BHIVE Group’s mission is to be amongst the most loved and admired real estate companies of India by 2033
BHIVE’s Vision: BHIVE Group envisions helping people live a better quality of life. Anything that we do will have people and quality of life in mind..
Why Choose BHIVE:
Benefits: At BHIVE, we are committed to providing more than just a paycheck—we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel. Our comprehensive benefits package, competitive compensation, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members.
Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer – By Choice. We firmly believe that we are most effective in helping our associates, customers, and the communities
we serve, lead better lives when we genuinely understand them. This involves recognizing, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.
Growth: BHIVE invests in employee development, providing opportunities for professional advancement.
Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.
Employee Referral Policy: 5
Category: Referral Category
If you refer to a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com/employee-referral/
If you are someone who wants to join BHIVE to collaborate, Cowin and Cowork and would like to be part of this dynamic work culture, then we invite you to embark on a rewarding journey with us.
How To Apply?
Please send your CV to recruitment@bhiveworkspace.com with subject as “Application for the position of Associate - Customer Success (Hospitality)”
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