Customer Success Engineer
16 hours ago
Customer Success Engineer
ID: JR0034369
India, BangaloreCustomer Success Engineer
About Trellix:
Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations. Learn more at .
Technical Support Engineer
About the role –
Act as point-of-contact for enterprise customers of Trellix. Provide end to end support to customers. Attempt to provide resolutions on the first interaction with customers. Handle multiple cases at the same time with varying degrees of severity . Work in a team with assorted expertise. Update customers on progress of their cases on a regular-basis. Leverage team members’ expertise to deliver resolutions to customers in a timely-manner.About you-
3-6 years’ experience with a Technical Support Center. Strong knowledge of latest Windows OS with latest editions) Excellent troubleshooting skills on Windows OS & Networking. Managing Customers from regions such as NA, UK or APAC. Exposed to working shifts in nights. Handled overseas customers on phone queues. Exposure to severity based models would be preferable. Exposure to Enterprise/Corporate customers preferable.We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
-
Customer Success Engineer
1 week ago
bangalore, India Trellix Full timeCustomer Success Technical Program ManagerThreat Intelligence AnalystCustomer success EngineerCustomer Success EngineerCustomer Success EngineerSr Software Development In Test EngineerPreSales Engineering ManagerSenior Software Development EngineerAssociate Customer Success EngineerCustomer Success EngineerMajor Account Executive, Central USContent...
-
Customer Success Engineer
3 weeks ago
bangalore, India Zenduty Full timeAbout the CompanyModern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production...
-
Customer Success Engineer II
1 week ago
bangalore, India Rubrik Full timeJob Summary Customer Success Engineer II Location: Bangalore, India About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners...
-
Customer Success Engineer II
2 days ago
bangalore, India Rubrik Full timeJob Summary Customer Success Engineer II Location: Bangalore, India About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide...
-
Customer Success Intern
1 day ago
bangalore, India LeadSquared Full timeWho we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...
-
Customer Success Intern
4 months ago
bangalore, India LeadSquared Full timeWho we are?LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...
-
Customer Success Manager
3 months ago
bangalore, India Unbxd Inc., A Netcore Company Full timeNetcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. We are an organization comprised of highly driven team members and skilled engineers who want to transform the challenges faced across search engines with algorithmic problem-solving, machine learning, and infrastructure engineering.We are looking for...
-
Customer Success Manager
3 months ago
bangalore, India Unbxd Inc., A Netcore Company Full timeNetcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. We are an organization comprised of highly driven team members and skilled engineers who want to transform the challenges faced across search engines with algorithmic problem-solving, machine learning, and infrastructure engineering. We are looking for...
-
Customer Success Intern
2 days ago
bangalore, India LeadSquared Full timeWho we are?LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...
-
Customer Success Manager
1 day ago
bangalore, India CommerceIQ Full timeCompany Overview: CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With...
-
Customer Success Manager
5 days ago
bangalore, India CommerceIQ Full timeCompany Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...
-
Customer Success Manager
2 days ago
bangalore, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
1 week ago
bangalore, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
1 day ago
bangalore, India Lemnisk Full timeJob Location: Bangalore (work-from-office) Responsibilities Looking for a maverick who is passionate about increasing digitals share of Business for our different verticals. Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients Define and Execute strategy for retention and cross sell for every account Understand client...
-
Customer Success Manager
1 day ago
bangalore, India ZapCom Group Inc Full timeAbout Zapcom Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Manager
4 months ago
bangalore, India Skit.ai Full timeAbout usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...
-
Customer Success Manager
2 days ago
bangalore, India CommerceIQ Full timeCompany Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...
-
Customer Success Manager
5 days ago
bangalore, India CommerceIQ Full timeCompany Overview: CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With...
-
Customer Success Manager
2 weeks ago
bangalore, India ZapCom Group Inc Full timeAbout ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Manager
4 months ago
bangalore, India Skan Full timeAs a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver...
