Customer Success Engineer II
2 days ago
Job Summary
Customer Success Engineer II
Location: Bangalore, India
About The Team
Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners and works closely with cross functional teams in order to deliver the value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront.
In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team serves as the backbone of our customer’s data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customer’s data remains protected and available, no matter the challenges that come your way.
About the Job:
Customer Success Engineers provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments.
What you will Do:
Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem. Independently diagnose and resolve problems within our sphere of the customer environment Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices Research, troubleshoot and resolve escalated customer issues Provide prompt and accurate feedback to customers Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy Ensure proper recording and closure of all issues Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams Contribute technical content to Rubrik’s leading Deployment Guides, Knowledge Base, FAQ’s etc.. Demonstrate case management skills for each case by resolving various issues quickly and proactively involving resources as needed to achieve high customer’s satisfaction. Produce written designs and documentation regarding proposed or actual cloud deploymentsExperience You will need:
4+ years doing enterprise technical support/Dev Ops, Troubleshooting including advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and vmware administration Must have outstanding problem-solving skills Must have good technical knowledge of Vmware, linux, Kubernetes, Google cloud platform, Aws and azure. Office 365 api, database knowledge preferably MSQL, Scripting Knowledge (Python, Perl…) Automation skills, Micro services architecture, SaaS systems, managing apps on clouds. Knowledge and hands on experience on cloud deployments. Willingness to learn and adapt to the entire technology stack Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues A Bachelor’s degree in Computer Science or Engineering.#LI-DR2
Join Us in Securing the World's Data
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
| X (formerly Twitter) | Instagram | Rubrik.com
Diversity, Equity & Inclusion @ Rubrik
At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.
Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.
Our DEI strategy focuses on three core areas of our business and culture:
Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
EEO IS THE LAW
EEO IS THE LAW - POSTER SUPPLEMENT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
-
Customer Success Engineer
2 days ago
bangalore, India Trellix Full timeCustomer Success Technical Program ManagerThreat Intelligence AnalystCustomer success EngineerCustomer Success EngineerCustomer Success EngineerSr Software Development In Test EngineerPreSales Engineering ManagerSenior Software Development EngineerAssociate Customer Success EngineerCustomer Success EngineerMajor Account Executive, Central USContent...
-
Customer Success Engineer
1 week ago
bangalore, India Zenduty Full timeAbout the CompanyModern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production...
-
Software Engineer II
1 month ago
Bangalore, India Philips Full timeJob TitleSoftware Engineer IIJob DescriptionJob title:Software Engineer IIYour role:⢠Creates high quality working software⢠Features driven development in an agile approach  ⢠Actively participates in sprint planning, daily stand-up meetings, sprint reviews, sprint retrospectives and backlog refinement. Contributes to continuous...
-
Customer Success Manager
5 months ago
bangalore, India ColorTokens Inc. Full timeTitle: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...
-
Customer Success Manager
2 days ago
bangalore, India Saas Labs US Inc. Full timeCustomer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realize the value of the services we offer. A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a...
-
Customer Success Manager
3 months ago
bangalore, India Skit.ai Full timeAbout usSkit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...
-
Customer Success Manager
6 days ago
bangalore, India ZapCom Group Inc Full timeAbout ZapcomZapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes...
-
Customer Success Manager
5 days ago
Bangalore, India Skit.ai Full timeAbout us Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...
-
QA Engineer II
1 week ago
bangalore, India Infoblox Full timeIt’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...
-
Manager - Customer Success - IT
18 hours ago
bangalore, India Simplotel Technologies Full timeCompany Profile: Simplotel is a Bangalore based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through...
-
Customer Success Manager
1 week ago
bangalore, India Tars Full timeAbout Tars:At Tars, we are rewriting the rules of customer engagement, one conversation at a time. As a pioneer in conversational AI technology, we empower businesses to go beyond traditional interactions and create extraordinary experiences.Our mission is simple: to humanize digital interactions and foster meaningful connections between businesses and their...
-
Software Engineer II
1 month ago
Bangalore, India Philips Full timeJob TitleSoftware Engineer IIJob DescriptionJob title:Software Engineer IIYour role:- Understand software requirements & its translations to Design- Quick in understanding the technical/functional areas of key modules- Develop quick working prototypes as and when necessary- Identify and resolve technical risks- Manages technical communication with leads and...
-
Customer Success Manager
3 months ago
bangalore, India Singular Full timeSingular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all...
-
Head of Customer Success
5 days ago
bangalore, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving...
-
Customer Success Manager
1 week ago
bangalore, India Shopalyst Full timeAbout Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...
-
Customer Success Officer
6 days ago
bangalore, India 2getherments Infra Pvt Ltd Full timeJob Title: Customer Success OfficerLocation: Bangalore, IndiaCompany: 2gethermentsAre you passionate about delivering exceptional customer experiences in real estate? 2getherments is all about bringing like-minded people 2gether. We want to design and develop strong communities where the "2gians" (2getherments' residents) can stay healthy, relax, inspire,...
-
Customer Success Manager
2 days ago
bangalore, India Fortanix Full timeAbout Us: Fortanix is a dynamic start-up solving some of the world’s most demanding data security challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure. With key strategic partners like Microsoft,...
-
QA Engineer II
5 days ago
Bangalore, India Infoblox Full timeIt’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...
-
Software Engineer II
1 month ago
Bangalore, India Philips Full timeJob TitleSoftware Engineer IIJob DescriptionJob title:Software Engineer IIYour role:Analyses, designs, tests, codes, secures, debugs, modifies, deploys, integrates and maintains (system) software enhancements, test environment and/or new software. Uses state-of-the-art technologies and practices. Interacts with users / product owners to define / adjust...
-
Software Engineer II
3 months ago
Bangalore, India Philips Full timeJob TitleSoftware Engineer IIJob DescriptionJob title:Software Engineer IIYour role:Understand software requirement & its translations to DesignQuick in understanding technical/functional area of key modulesDevelop quick working prototypes as and when necessaryIdentify and resolve technical risksManages technical communication with leads and...
