Head of Customer Success

2 months ago

bangalore, India Simpliwork Full time
Department Customer Success
Grade / Level G3B
Designation Head – Customer Success
Location Bangalore
Reporting To CEO
The Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our efforts to ensure customer engagement, satisfaction, retention, and growth. Reporting directly to the Chief Executive Officer, the Head of Customer Success plays a pivotal role in achieving customer objectives, enhancing product utilization, facilitating business transformation, and expanding revenue streams.
The ideal candidate for Head of Customer Success possesses a proactive mindset, demonstrating enthusiasm for rapidly scaling initiatives. They excel in dynamic, fast-paced environments and align seamlessly with our company’s ethos of transparency and values-driven leadership. Their leadership will be instrumental in fostering success for both our customers and our organization.
Role & Responsibilities
Leading, expanding, and mentoring the Customer Success team by setting the strategy and prioritizing Objectives and Key Results.
Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, collaborating across teams to identify and pursue customer growth opportunities
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments
Build a professional services organization to support customers from onboarding and training through to long-term multi-stage digital transformation projects.
Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
Skillset required
Demonstrated progressive experience in a Real Estate (managed office space) Customer Success and/or Professional Services leadership role. Sales experience will also be considered
Experience building and managing large (100+ employees)
Customer Success and or Professional Services teams in a fast- paced, dynamic environment
Ability to move quickly and iterate.
A strong strategic vision for the customer experience, professional services, and customer support
The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
A strong customer advocate with the ability and willingness to engage directly with customers
Ability to communicate well with individuals, teams, partners, and at industry-level events
A track record of developing and mentoring great talent, and building and motivating high-achieving teams
The skills to be a data-driven decision-maker, with a willingness to experiment and iterate
Understanding of the balance between internal services, and external partners and how to use both effectively to support customers and grow quickly
Effective and productive collaborator to drive cross-functional initiatives
Empathy, humility, and listening skills
Open to travel if needed.
Experience (Years) required
13-16 years of relevant experience
Qualification
Hotel Management Graduate/ Graduate

  • Head of Customer Success

    1 month ago

    bangalore, India Simpliwork Full time

    Department Customer Success Grade / Level G3B Designation Head – Customer Success Location Bangalore Reporting To CEO The Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach,...

  • Head of Customer Success

    1 month ago

    bangalore, India Simpliwork Full time

    Department Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our...

  • Head of Customer Success and Delivery

    3 weeks ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    3 weeks ago

    Bangalore, India Mihup.ai Full time € 50

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of customer success and delivery

    3 weeks ago

    Bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    1 week ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    3 weeks ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and DeliveryBangalore, IndiaAbout Us:Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head of Customer Success and Delivery

    2 weeks ago

    Bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales,...

  • Head of Customer Success and Delivery

    2 weeks ago

    bangalore, India Mihup.ai Full time

    Head of Customer Success and Delivery Bangalore, India About Us: Founded in June 2016, Mihup is an AI-powered conversational intelligence platform serving global Fortune 500 companies across sectors like automotive, banking, finance, and consumer electronics. We provide personalized real-time insights for contact center agents, enhancing sales, customer...

  • Head - customer success

    2 weeks ago

    Bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...

  • Head - Customer Success

    2 weeks ago

    Bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all. ...

  • Head - Customer Success

    2 weeks ago

    bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...

  • Head - Customer Success

    2 weeks ago

    Bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all....

  • Head - Customer Success

    1 week ago

    bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for all....

  • Head - Customer Success

    2 weeks ago

    bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...

  • Head - Customer Success

    2 weeks ago

    bangalore, India Onsurity Full time

    Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to healthcare benefits shouldn’t be a luxury. It is this philosophy that has strengthened our commitment towards making healthcare affordable and accessible for...

  • Customer Success Manager

    1 month ago

    bangalore, India Lemnisk Full time

    Job Location: Bangalore (work-from-office)ResponsibilitiesLooking for a maverick who is passionate about increasing digitals share of Business for our different verticals.Overall responsibility of monthly/quarterly/annual revenue from set of Strategic ClientsDefine and Execute strategy for retention and cross sell for every accountUnderstand client known and...

  • Customer Success Manager

    2 weeks ago

    bangalore, India Shopalyst Full time

    About Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...

  • Customer success manager

    2 weeks ago

    Bangalore, India Shopalyst Full time

    About Shopalyst: Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our Saa S platform for data driven marketing and sales in 30 countries across Asia, Europe...

  • Customer Success Manager

    2 months ago

    bangalore, India Shopalyst Full time

    About Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...